VP, Resiliency Improvements (Hybrid)

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

Broadridge is hiring! Were seeking a Vice President of Resiliency. You will lead the identification and analysis of root causes for highseverity incidents and failed changes producing executive reports for senior management and clients. This role develops and tracks resilience improvement actions coordinates architectural assessments and maintains a risk register for unresolved items. The VP collaborates with crossfunctional teams to drive process improvements and ensure efficient resolution and prevention of incidents strengthening the organizations overall stability and operational resilience.

We are made up of highperforming teams that meet in person to learn and collaborate as needed. This role is considered hybrid which means youll be assigned to a Broadridge officeandexpected to be in the office 2x a week

Responsibilities:

• Correctly identify the root cause technical severity of highseverity incidents and validate with the stakeholders of the incident. Identify if the incident was caused by a failed change and/or if the incident was caused by the actions (or inaction) of Broadridge associates.

• Produce and publish Executive Root Cause Analysis (eRCAs) for highprofile incidents for senior management and client relations.

• Correctly identify the root cause technical severity of failed changes and validate with the stakeholders of the failed changes.

• Work with GCIS Tower Leads and Global Engineering CTOs to identify and perform Architectural Assessments on key and/or problematic applications or technologies.

• Identify design and track corrective preventative and proactive Resiliency Improvements Action Items based on Incidents Failed Changes and Architectural Assessments and ensure these Action Items are assigned to the correct technology teams.

• Follow the assigned technology teams prioritization SDLC and/or project management processes to ensure the successful completion of the Action Items. Build and submit Business Cases for Action Items that require additional function.

• Maintain an Accepted Risk Register for Action Items that cannot or will not be implemented due business or technical limitations.

• Propose process improvements that would increase the automation and efficiency of Resiliency Improvements.

• Work closely with GCIS Tower Leads SREs Global Engineering Incident Management Change Management Client Services Service Delivery organizations to optimize processes and communications.

• May perform other duties/responsibilities as needed or assigned.

Qualifications

• Minimum 5 to 10 years experience in a similar role and 15 years of experience with commercial software in roles such as Application Development DevOps Site Reliability Engineering Incident Management or Problem Management.

• Demonstrated aptitude for troubleshooting computer operations at both a software and infrastructure level including hardware networking operating systems (e.g.: Unix Windows) databases (e.g.: Oracle MS SQL Server PostgreSQL) middleware (e.g.: WebSphere JBoss ngnix) and custom built software (e.g.: Java .NET).

• Solid analytical skills especially in area of diagnosing issues and problems in computer systems and designing solutions to remediate and prevent recurrence.

• Ability to prioritize action items based on business importance with a continuous focus on aligning technical roadmap with the immediate and longterm Technology strategy.

• Experience designing optimizing and automating business processes by working with various different stakeholders to provide transparency and efficiency to the process creating and track Resiliency Improvements.

• A passion for operational excellence resiliency and robustness of computer environments.

• Strong written and communications skills for collaboration with various teams and upper management

• Strong and compassionate leader able to manage and mentor a team of Problem Management professionals to grow and stretch their abilities.

• Ability to work under pressure and be highly adaptable

• Bachelors degree in computer science engineering or related field or equivalent experience

Compensation Range: The salary range for this position is between $180000 $220000. Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit for more information on our comprehensive benefit offerings.

#LIPP1

We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

US applicants: Clickhereto view the EEOC Know Your Rights poster.

Disability Assistance

We recognize that ensuring our longterm success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us ator by sending an email to.