Energy Assistance Office Assistant
Energy Assistance Office Assistant
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Job Description
Job Details
Description
Job Summary
HeartShares Energy Program Office Assistant plays a vital role in supporting low to moderateincome families by helping them access energy assistance grants and essential services. Working closely with the program supervisor and the broader team the assistant contributes to HeartShares mission of advocacy education and support in partnership with utility and community organizations.
Job Responsibilities
Assist the Energy Program Supervisor with administrative and programrelated tasks.
Respond to telephone calls emails and inperson inquiries regarding energy grant programs.
Process energy assistance applications ensuring accuracy and completeness.
Help customers understand program eligibility requirements and guide them through the application process.
Maintain clear and courteous communication with applicants to collect appropriate documents and ensure timely submission.
Participate in community outreach events and presentations as needed.
Collaborate with utility and community partners to support grant program operations.
Qualifications
Qualifications
High School Diploma or GED equivalent (required)
Previous customer service experience (preferred)
Strong verbal communication skills and a pleasant speaking voice
Basic computer skills and familiarity with common software applications
Bilingual in Spanish (preferred but not required)
Benefits
What we offer once YOU join our growing family:
At HeartShare we offer a comprehensive benefit package based on fulltime/parttime status. You can expect:
- Paid time off (holidays vacationsick & personal)
- Professional development opportunities
- Team environment
- Medical and dental benefits
- Employerpaid life insurance
- Optional insurance (life disability etc.)
- 403(B) retirement plans
- Flexible spending account (dependent care medical parking and transit)
- Employee assistance program
HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process please reach out to
About HeartShare
Who WE ARE:
For over one hundred years HeartShare has dedicated itself to improving the lives of people needing special services and support. The HeartShare team now 2100 employees and growing helps individuals develop to their fullest potential and lead meaningful and enriched lives.
To learn more about HeartShare please visit our website at or Follow us on Twitter LinkedIn YouTube Instagram Facebook
Employment Type
Full-Time
