At Heartland Family Service we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation as it encourages our employees to bring various experiences and uniqueness to the workplace.
Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects ofworking with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.
If you believe in our mission of creating healthy families and communities and like a fast pace collaborative and teamoriented environment then Heartland Family Service is the agency for you.
SUMMARY DESCRIPTION OF WORK
The Director of Client Information Systems is responsible for effective utilization of the organizations electronic health record EHR (myEvolv from Netsmart) and related client information systems to advance the organizations mission of providing services that strengthen the community. This position leads a dynamic team of specialized staff and works closely and collaboratively with the technology and quality improvement teams system users administrative staff direct service providers and relevant vendors and external partners. Ideal candidates combine technical expertise with strong leadership and communication skills to align information systems with business needs and client expectations. Experience supporting and configuring an EHR in a social service healthcare or similar setting is required. Knowledge and experience with Health IT regulatory compliance is also important. This position provides escalation support to the EHR support team and is key in elevating the technical capacity of the team through documentation training and coaching. Strong problem solving project management and communication skills are paramount to being successful.
Compensation: to be discussed upon interview
Work Schedule: 40 hours per week
Click to see benefits and company perks
PREFERRED MINIMUM QUALIFICATIONS
- Bachelors degree in technology social service healthcare or related field or equivalent combination of education and experience.
- Seven years of progressive experience working with health IT systems in a social service healthcare or similar setting to include experience with staff supervision and leadership.
- Familiarity with relational databases SQL and JavaScript is preferred.
- Understanding of HIPAA privacy and security regulations and data security practices.
- Strong problemsolving project management communication and customer service skills.
- Ability to work independently prioritize tasks and handle multiple responsibilities effectively.
- Is dependable and punctual regarding scheduling attendance and followup.
Essential Duties and Responsibilities
- Strategic and Operational Planning Establish and successfully achieve short and longterm goals related to effective operation use and enhancement of the organizations EHR and related client information systems.
- System Configuration In collaboration with the organizations HIPAA Privacy and Security Officers configure user access security settings and permissions in accordance with organizational policies HIPAA security standards and other regulatory requirements.
- System Enhancement Collaborate with stakeholders to identify needs deliver system enhancements optimize use of the system and increase user satisfaction.
- System Maintenance Research test and implement updates upgrades and enhancements to maintain effective and efficient operation of the system.
- Partner Relationships Evaluate and foster longterm collaborative relationships with key vendors and technology partners.
- Data Reporting Manage availability and effective use of standard system reports as well as the request development and delivery process for custom reports.
- User Support Ensure that user support is provided in a timely accurate consistent and helpful manner.
- Team Leadership Cultivate a highperforming team by recruiting training coaching and developing specialized staff supporting knowledge sharing and growth fostering a customercentric culture and assessing and addressing performance.
- Team Support Provide escalation support and knowledge transfer to strengthen relevant technical skill across the EHR support team.
- Continuous Improvement Engage in continuous improvement efforts based in operational metrics to ensure a high standard of service delivery.
- System Training Develop and coordinate delivery of inperson virtual and ondemand training to support effective and efficient system use and understanding.
- System Documentation Create and distribute userfriendly documentation guides and other materials to support effective and efficient system adoption and use.
- Learning and Development Actively participate in trainings education user groups and other learning opportunities to continuously strengthen relevant skills and knowledge.
- Collaboration and Communication A substantial degree of communication and collaboration both written and verbal with users managers/supervisors at all levels of the organization and external providers vendors and organizations is critical for success.
- Abides by all specific program and agency procedures policies and requirements.
- Is prompt and accurate in completing all required projects reports statistics and other requirements.
- Displays a courteous and caring attitude at all times to the clientele volunteers and visitors of the agency.
- Creates maintains and shares as appropriate a dynamic selfcare plan.
- Strives to make connections between the agency and the larger community whenever possible to contribute to the agencys ongoing fundraising and friendraising efforts.
- Essential functions of this job are to be performed on company physical work site.
- Performs other duties as assigned.
Required Experience:
Director