Senior Program Manager, Partner Engagement

Are you interested in innovating and influencing to improve the WW seller contact experience Do you strive to create customercentric solutions that drive measurable results Do you like to design and implement scalable endtoend mechanisms to drive progress and increase transparency If so this role might be for you! The Selling Partner Support team is looking for a Sr. Program Manager to build and manage mechanisms that drive collaboration and partnerships across Amazon teams and collectively improve the seller support experience.

As a Sr. Program Manager you will be responsible for developing mechanisms that force multiply how SP Support partners with other Amazon teams to continuously improve the support experience. Your work will involve a blend of change management program management PMO and voice of the customer. You will collaborate with business operations training product and software development teams both inside and outside Selling Partner Support. You will own the shared roadmap of changes across a vertical of Amazon business teams and provide regular program updates to senior management. You will also help the team continuously improve how we collaborate across our broad and diverse set of partner teams within Amazon leveraging mechanisms and tools to improve visibility and delivery of changes.

The ideal candidate for this role will be able to:
Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.
Identify and analyze data to isolate issues develop solutions and prioritize opportunities for seller support experience improvements.
Determine and implement effective Operations solutions quickly so as to not impede production.

Look for was to standardize tools processes and mechanisms at scale.
Maximize resource utilization for the greater good of the organization.
Develop and drive structured weekly monthly and quarterly business review mechanisms for the team.
Create maintain and disseminate project information to stakeholders and senior management.
Remain flexible to changing priorities and open to new ideas.
Be a role model across the wider org championing sellers needs and using data and technology to anticipate and exceed them.

Key job responsibilities
The ideal candidate for this role will be able to:

Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.
Identify and analyze data to isolate issues develop solutions and prioritize opportunities for seller support experience improvements.
Determine and implement effective Operations solutions quickly so as to not impede production.
Look for was to standardize tools processes and mechanisms at scale.
Develop and drive structured weekly monthly and quarterly business review mechanisms for the team.
Create maintain and disseminate project information to stakeholders and senior management.
Develop a shared roadmap mechanism that enables to team to plan and manage multiple parallel projects.
Build out communication mechanisms across the team.
Problemsolving strategic to realtime requiring extensive use of data collection and analysis and preparing and executing regular program updates to senior management.
Remain flexible to changing priorities and open to new ideas.
Be a role model across the wider org championing sellers needs and using data and technology to anticipate and exceed them.

7 years of program or project management experience
7 years of working cross functionally with tech and nontech teams experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
6 years of delivering cross functional projects experience

2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
3 years of regulatory and risk management experience
5 years of managing stakeholders in crossfunctional project experience
5 years of owning program strategy end to end delivery and communicating results to senior leadership experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.