Support Worker
Support Worker
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Job Description
Who We Are
For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith and valuesbased organization we hire and serve people of all backgrounds and walks of life there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose summary:
Under the direction of the Community Services Supervisor the employee provides resident support services onsite supervision and security for the NWT Resource Centre.
Accountabilities:
Assists with completion of initial/ongoing assessment for each client:
Providing supervisor with client admission information
Observing reporting and recording client behaviour
Informing supervisor of any significant changes in clients condition
Orienting the client to the facility
Completing concise reliable documentation of clients presenting condition and other pertinent factors
Completes daily standard documentation: assessment forms client records (progress notes) communication book and other relevant client reports.
Enters HIFIS
Client Referrals Hospital; RCMP
Provides basic supportive care to clients:
provides needed personal hygiene items.
supports and reinforces case management decisions and direction.
conducts general building security checks.
provides appropriate crisis intervention.
communicates a nonjudgemental attitude towards clients.
supports coaches and encourages clients
provides food services
participates in shift reporting
attends and participates in staff meetings
provides concise and pertinent information about client status.
helps in daily planning and implementation of client support care.
treats team members respectfully
works within the framework of the core values
Performs housekeeping duties
Aids other areas within the NWT Resource Centre as required
Critical Relationship Management:
Internal/ External relationships:
Directly reports to the Community services and Shelter supervisor
There is constant contact with clients to provide for their needs and assess their situations.
There is daily contact with employees from other departments to pass on relevant information and radio checks.
There is regular contact with the Community Services Supervisor and Shelter Caseworker
There is also occasional contact with contracting agencies.
Emergency Services may occasionally need to be called.
Working Conditions:
This is a fixedterm parttime position at 9 hours per week Saturday and Sunday 6:30 to 11:00 pm until April 30 2026.
The work environment can be fast paced and demanding. The need to be constantly aware of the environment and the movements and attitudes of the individual clients can be stressful. There is a potential to work with aggressive highrisk clients in this position
There will be general housekeeping tasks required of the RCSW (sweeping mopping dishwashing laundry etc.)
Education and Experience Qualifications:
Education Qualifications and Certifications:
Conflict Resolution
First Aid
Verbal Judo and/or NVCI
Suicide Intervention
WHMIS
High School Graduate
PostSecondary Education or related experience in Social Services
Clear Criminal Record Check
Note: Alternative combinations of education and experience may be considered.
Skills and Capabilities:
Ability to work within the mandate of and embrace the mission of The Salvation Army
Effective interpersonal communication and interactive skills with individuals experiencing chronic mental health issues effects of intoxication and other behavioural issues.
The ability to respond appropriately decisively and effectively in crisis situations and in a stressful environment
Effective communication in English both written and oral
Effective assessment observation and recording skills
Implement policy and procedures
Ability to work within a teamwork structure though will be required to work alone
Effective interviewing skills
Understanding of: Aboriginal and Inuit Cultures: Addictions: Mental Health and other social issues
Computer skills are required
The successful incumbent will be required to complete/provide:
Valid Vulnerable Sector Screening
Valid First Aid certificate
WHMIS
The Salvation Army online certification for abuse prevention
Clear internal abuse registry check
Participate in mandatory yearly training.
Compensation:
The target hiring range for this position is $24.70 to $25.66 with a maximum of $26.61.Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.
Employment Type
Part-Time
