Housing Case Manager (Contract)
Housing Case Manager (Contract)
Posted on :
14-05-2025
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1 Vacancy
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Job Description
Job title: Housing Case Manager
Department:Housing
Reports to:HousingManager andTeam Lead Case Management and Housing First
Hours of work: 8:30 am to 4:30 p.m. / 10:00 am to 6:00 p.m.
Employment Status:Shortterm Contract 37.5 hours per week
Job purpose
The Housing Case Manager (HCM) supports individuals and families in the Ajax/Pickering area who are experiencing homelessness and/or are atrisk of homelessness.The HCM has a broad understanding of the services available to Durham Region residents who are at risk. Using a coordinated access approach the HCM is responsible for advocating on behalf of clients and referring them to appropriate organizations when required. The HCM will also be responsible for facilitating group sessions and preparing presentations on housing related topics. The successful candidate will need to identify and attend events to create awareness about housing programs.
Company Overview
Community Development Council Durham (CDCD) is an independent notforprofit social planning organization that has been working to enhance the quality of life for individuals families and communities in Durham for over 55 years. We organize a variety of research community development and social planning initiatives as well as administer and deliver front line social service programs. Please visit us at for more information.
Duties and responsibilities
- Using clientcentered antioppression antiracism traumainformed genderbased analysis plus and strengthbased approaches build relationships and establish rapport with existing community partners vendors landlords clients and staff.
- Maintain confidentiality and privacy protection measures for all community partners landlord vendors staff and clients.
- Promote a highfunctioning teamwork environment that is inclusive harmonious cooperative efficient and productive.
- Participates in promoting a positive workplace culture through agency committee membership and departmental activities.
- Conduct holistic client intake assessment and case planning services utilizing a clientcentered antioppression antiracism traumainformed gender equity and strengthbased approaches to assist clients in securing permanent housing.
- With clients input cocreate settlement/housing plans to support clients with the short and longterm goals; conduct follow up referral and advocacy.
- Maintain client files ensuring confidentiality.
- Manage caseloads and maintain detailed case management notes within the HIFIS database.
- Meet with potential clients assess and determine the appropriate housing response to a households request for support services and accommodations to resolve their housing needs.
- Provide support information resources and referrals to individuals or families that assist with problem solving and address immediate needs.
- Act as a resource to and advocate for individuals and families in Durham Region.
- Actively engage with clients to secure housing secure income assistance if necessary assist with leases deposits setting up utilities and lease signing complete and submit OESP applications and assist clients with ID replacement.
- Meet clients throughout the community to provide housing support. (ex. Durham Welcome Centres YMCA Ajax Homeless Hub CAREA CFOC Library etc.)
- Assist clients with filling out HSP applications and gathering documentation.
- Create and facilitate group sessions and presentations on housingrelated topics such as evictions landlord/tenant rights and responsibilities budgeting Rent Smart etc.
- Identify and attend events to increase community outreach and public education about the housing programs.
- Collect and display accurate resource information on housing advocacy for clients.
- Collect information on and participate in team agency and partner communication on systemic housing issues.
- Attend and participate in advisory committees as needed including agency partners meetings.
- In addition to referred clients from other community partners conduct outreach efforts to identify and connect with homeless individuals and newcomers who require assistance.
- Engage in activities to reach isolated households/individuals and atrisk families.
- Liaise with Landlord Engagement Specialists Housing Retention Workers shelters and other community resources to establish referral processes and ensure that individuals are appropriately linked.
- Facilitate startup supports for clients using programapproved guidelines templates and tracking tools.
- Establish and maintain partnerships with other community outreach workers Housing First and Housing Settlement Case Managers.
- Participate in the design implementation and evaluation of housing programs to meet identified needs.
- Conduct housing searches using the landlord database and various websites. (Ex Kijiji Craigslist Marketplace etc.).
- Track client statistics using the HIFIS database and agency excel spreadsheet. Suggest new initiatives and contribute to other projects/duties as required.
- Attend and support internal and/or external committees meetings and events where applicable.
- Participate in promoting positive workplace culture through committee membership and agency activities.
- Perform other tasks as assigned by Housing Manager or Housing Team Leads.
Personal Attributes
- Professional and polished demeanor with excellent communication skills.
- Strong work ethic integrity and ability to instill trust.
- Thorough attention to detail and takes personal pride in work performed.
- Must have a high level of integrity and ability to work with confidential and sensitive information.
- Maintains flexibility and performs under pressure with tight deadlines.
- Requires a high degree of initiative and judgment.
- Highly motivated dynamic proactive and forwardthinking individual with exemplary interpersonal skills.
- Team player who is positive professional and experienced in working with atrisk clients.
- Highly organized with strong time management skills and the ability to handle multiple projects concurrently and meet tight deadlines.
- Responds to stressful situations in a calm collected and professional manner.
- Demonstrates the ability to deal effectively with a variety of people and resolve conflict when necessary.
- Strong decisionmaking ability while adhering to agency guidelines.
- Must be proactive resourceful and possess the ability to resolve complex client concerns.
- Demonstrated sensitivity and awareness of cultural diversity issues and promotes an inclusive work environment.
Qualifications
- A minimum of 3 years of relevant experience providing enhanced case management and outreach in a communitybased housing or related agency
- 3 years working experience in settlement services.
- Completion of a college diploma or undergraduate degree in Social Work or other relevant discipline.
- Demonstrated understanding of the Housing sectors intersection with other sectors and issues being faced by atrisk and diverse populations.
- Extensive knowledge of communitybased resources and government agencies for lowincome people including income through Ontario Works Ontario Disability Support Program Old Age Security.
- Practical knowledge of housing helpsector best practices the Housing First model the Landlord and Tenant Act the Residential Tenancies Act the Housing Services Act and all other relevant legislation.
- Strong mediation and problemsolving skills.
- Excellent oral and written English communication skills; second language is required.
- Proficiency in Microsoft Word Excel PowerPoint Outlook and using the Internet.
- Nonviolent crisis intervention (CPI) suicide intervention (ASIST) standard first aid or a commitment to secure those requirements within six months of being hired.
- Able to work both independently and within a team context.
- Capable of effectively managing stressful client situations.
Additional Requirements
- A valid Ontario drivers license (Class G) use of a vehicle and insurance with the ability to work in a variety of settings.
- The successful candidate must provide valid criminal records check prior to commencing employment.
- The physical ability to function effectively in an environment that includes both a normal office and duties being carried out in an external setting.
- Some evening and/or weekend may be required.
APPLICATION PROCESS: Applicants are requested to submit their resume and a cover letter stating salary expectation while outlining their strengths experience and aptitude to fulfill the position requirements.
CDCD thanks all applicants for their interest; however only those asked for additional information and/or selected for an interview will be contacted.
CDCD is committed to providing equal opportunity to all employees. We strive to create a diverse and inclusive workplace that represents the cultural mosaic of the Durham Region and the communities we serve. We recognize the value that comes from the different viewpoints unique experiences and diverse perspectives of our employees who bring fresh new ideas to our business. Diversity plays a key role in our ability to deliver our mission.
CDCD is strongly committed to diversity and inclusion within its community and encourages applications from Indigenous peoples racialized persons/persons of colour persons with disabilities women LGBTQ2S persons and others who may contribute to fostering innovative ideas and solutions.
As an employer CDCD has a duty to accommodate potential candidates throughout the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act 2005.
Required Experience:
Manager
Employment Type
Contract
Key Skills
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