Scheduling Representative/Medical Receptionist
Scheduling Representative/Medical Receptionist
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Job Description
What were looking for:
As a Certified Community Behavioral Health Clinic CNS Healthcares mission is to serve the people of our communities. Our Customer Care Team team is the face of CNS Healthcare. We are looking for someone who is willing to support coworkers teammates and the people we serve as needed throughout the course of the day. The Scheduling Representative is an essential member of the customer care team. They coordinate scheduling needs for the agency to ensure that individuals served are connected with providers and services.
Compensation Range:
The starting pay for this position is $14.88 $17.50 hourly rate and is based on nondiscriminatory factors such as skills and experience.
Whats in it for you:
As a member of our team you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. Weve shared some highlights below but you can visit the benefits guide posted on our careers page to learn more!
- Comprehensive medical insurance options
- Employerpaid benefits including dental vision life and shortterm disability insurance
- Retirement program with generous company default contribution and match
- Generous PTO program starting at 18 days annually
- 16 paid holidays including 3 floating holidays
- Paid parental leave
- Student loan forgiveness eligibility including Public Service Loan Forgiveness (PSLF) HRSA and more
Interested in learning more about this role
Please see below for a summary of job responsibilities and qualifications!
- Receive incoming telephone calls in a prompt courteous and professional manner
- Accurately assess the needs of incoming callers by verifying caller identity the goal of the call and to whom the call should be transferred to for quick resolution
- Appropriately determine the callers scheduling needs by reviewing the electronic health record system information
- Utilize the CNS Healthcare scheduling module to schedule appointments for persons served for providers and services
- Schedule transportation services for persons served as needed
- Monitor the scheduling voicemail and inbox to ensure proper followup and scheduling of any services
- Assist clinical staff by providing notifications of scheduling updates for individuals as appropriate including but not limited to; transition protocols authorizations etc.
- Followup on assigned tasks including but not limited to; missed appointment rescheduling scheduling followup calls etc.
- Review and update information in electronic health record system as needed
- Maintain knowledge and compliance with established policies and procedures HIPAA standards and other regulatory programs.
- Ensure that the CNS Healthcare customer care standards of service are applied to interactions with individuals served guests and staff
- Reference and maintain uptodate relevant agency resources to ensure appropriate call handling including but not limited to; calendars office schedules program directories and team rosters
- Provide coverage and support of other customer care team functions as needed
- Performs other related duties as assigned
Qualifications:
- High School Diploma or General Education Diploma (GED)
- A minimum of 1 year of experience in an office setting
- Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
- Proficiency in word processing data entry and telephone skills
- Ability to be forward thinking and take initiative to accomplish goals and objectives
- Ability to use discretion and judgment when handling matters of a sensitive or confidential nature
- Ability to work collaboratively and build positive working relationships
- Ability to contribute to an inclusive environment that recognizes the value and contributions of all persons regardless of race ethnicity national origin gender religion age marital status sexual orientation gender identity or disability
- Valid and unrestricted Drivers License
- Transportation or Automobile accessibility with current automobile/vehicle insurance meeting agency policy requirements
Preferred
- Experience working in a medical office setting
- Experience working with individuals with behavioral health and substance use disorders
- Experience with Microsoft Office products
- Experience with electronic health records (EHRs)
- Bilingual
About CNS Healthcare:
CNS Healthcare (CNS) is a nonprofit Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees paraprofessionals and support staff delivering services to more than 7000 people annually.
- CNS provides comprehensive integrated health services in partnership with several community organizations and uses a patientcentered approach to identify support and promote the overall health of children adolescents adults and older adults.
- Visit our website to learn more about our mission vision and values!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
