International Student Program Operations Manager
International Student Program Operations Manager
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Job Description
Job Title: International Student Program Operations Manager
Reporting Relationship: Associate Director of International Student Program Operations
Unit: National & Global
Department: NG International Recruitment
Campus Location: Merrillville Education Center
Duties and Responsibilities
- Support efforts to address international students unique needs and challenges while promoting student success
- Manage ongoing systems related to residencies such as attendance record keeping staffing at residencies student and faculty communications and student ID production
- Assist in supporting faculty during residencies in addition to providing support to the Faculty Support Team through efforts such as participation in faculty training assistance with academic supplies used at residencies and processing faculty reimbursements
- Manage supportive programming for international undergraduate and graduate students such as new student residency meals orientations and cocurricular activities
- In conjunction with the Regional Operations team examine the condition of the facilities (e.g. furniture fixtures and equipment) to ensure they meet building standards and the needs of the International Student Program assist in the building preparation and clean up related to residencies and support hospitality efforts aimed at students faculty and guests
- Support and follow response protocols for onsite incidents including those that are highly complex in nature (e.g. sexual misconduct alcohol and drugrelated behavior mental health concerns bias incidents and community conflict)
- Provide administrative assistance and backup support to ISP staff and education center staff as needed
- Serve as a Designated School Officer (DSO) with the Department of Homeland Security
- Represent the university professionally in all interactions with students faculty vendors and the community
Qualifications:According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
- Bachelors degree required; Masters degree preferred
Experience
- Experience in customer service and troubleshooting
- Experience collecting and analyzing program data to evaluate and improve departmental effectiveness
- Preferred experience in global education international student services or crosscultural relationships
Required Skills
- Possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement
- Ability to work flexible hours and the availability to work weekends specifically Fridays and Saturdays during residency periods to ensure seamless program execution.
- Attention to detail and the ability to follow detailed instructions accurately
- Must be a US Citizen or permanent resident to become a Designated School Officer (DSO) with the Department of Homeland Security
- Ability and willingness to travel as needed to support the residency programs which may include overnight stays
- Ability and desire to learn new technologies
- Demonstrate a commitment to student success
IWU Kingdom Diversity Statement
IWU in covenant with Gods reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living teaching and learning which exhibits honor respect and dignity. Acknowledging visible or invisible differences our community authentically values each members earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christs commandment to love all humankind.
LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C. Sections 2000e1 and 2000e2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. Employees will be required to follow other jobrelated instructions and to perform other jobrelated duties requested by their supervisor in compliance with Federal and State Laws.
Required Experience:
Manager
Employment Type
Full-Time
