Surveillance Agent
Surveillance Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Cherokee Casino Hard Rock Catoosa is seeking a dedicated Surveillance Agent to play a critical role in maintaining the integrity of casino operations and ensuring a safe environment. This position involves continuously monitoring casino activity identifying potential violations or security concerns and collaborating with other departments to investigate and resolve incidents.
Responsibilities
- Surveil gaming areas and CNE properties to detect theft criminal activity and noncompliance with gaming regulations.
- Maintain uptodate knowledge of all relevant federal state and tribal gaming regulations policies and procedures including Title 31 (Bank Secrecy Act) rules.
- Identify and document variances from established standards and report them to the supervisor.
- Demonstrate familiarity with controls for all CNE departments and positions.
- Maintain knowledge of surveillance techniques gaming scams cheating methods and related equipment.
- Understand the operation and vulnerabilities of Electronic Gaming Machines and related policies.
- Monitor cash handling and storage areas for loss protection and procedural adherence.
- Monitor casino radio traffic and respond as needed.
- Respond to requests for video reviews observations and other information from various departments and agencies.
- Actively monitor game play for procedural adherence and loss protection.
- Maintain proficiency in game play standards basic strategy and dealer procedures.
- Recognize cheating and advantage play methods.
- Assist security with video reviews and incident monitoring.
- Collaborate with Loss Prevention Internal Audit CNGC and other departments on investigations.
- Maintain logs of daily activities video reviews equipment malfunctions and other relevant information.
- Operate the computerized report management system for inputting accessing updating and printing reports.
- Maintain proper chain of custody for video evidence and reports.
- Testify or attest to the accuracy of reports and video evidence as required.
- Ensure surveillance equipment is operating correctly and perform regular checks and logs.
- Maintain strict confidentiality and adhere to standards of conduct.
Qualifications
- 12 college credit hours and completion of Composition 1 (or equivalent combination of education and experience).
- 6 months of related work experience (or equivalent combination of education and experience).
- Proficient written and spoken English.
- Excellent report writing skills.
- Proficient operation of phone systems office equipment computers and basic software (Microsoft Office Suite etc.).
- Excellent attention to detail.
- Strong problemsolving skills.
- Ability to perform repetitive tasks.
- Ability to work effectively in a team environment.
- Ability to obtain and maintain required gaming licenses.
- Valid drivers license.
- Ability to sit for extended periods with occasional standing and walking.
- Ability to lift and carry up to 10 pounds
Required Experience:
Unclear Seniority
Employment Type
Full-Time
