Customer Support Associate
Customer Support Associate
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Salary Not Disclosed
1 Vacancy
Job Description
We are Aarons an industry leader in the sales and leasetoown retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a teamoriented highenergy recognitionbased environment with competitive pay and benefits. This is much more than a job it is a career with purpose.
Customer Support Associate
The salary range for this role is $18.70 per hour*
Summary:This role answers all inbound support calls emails and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution.
Duties and Responsibilities:
- Answer inbound calls creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed.
- Handle document and resolve or escalate any email issues presented
Required Education Experience and Certifications:
- 2 years of customer service in a call center environment preferred 1 year required.
- High School Diploma required.
- College degree in Information Technology or Technical college degree preferred.
Required Skills and Competencies:
Basic to intermediate technical knowledge
Intermediate communication & customer service skills
Intermediate call center skills
Aarons Total Rewards
Our team members are our greatest asset. As an expression of our appreciation Aarons is proud to offer outstanding career training competitive performance incentives excellent advancement opportunities and a distinctive benefits package which includes:
- Sundays off
- Employee assistance program
- Employee purchase program with exclusive discounts
- Physical and financial wellbeing programs
- Tuition reimbursement
- Employee Business Resource Groups
- 401(k) plan with contribution matching
- Paid time off including vacation days sick days and holidays
- Life and disability insurance
- Medical dental and vision insurance
- Paid paternal leave
- Pay on Demand
**Benefits vary based on full and parttime employment status.
Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and the range may be modified in the future. An employees pay position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenuebased metrics any collective bargaining agreements and business or organizational needs.
About Aarons
At Aarons we offer sales and leasetoownership of specialty items including furniture consumer electronics home appliances and accessories throughout the United States and Canada. Our customers shop at Aarons for the same reason you should choose us for the next step in your career our ability to positively influence peoples lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike join us today.
Aarons is committed to creating a diverse and inclusive work environment celebrates our team members differences and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color pregnancy religion sex sexual orientation gender identity national origin age disabilityveteran status military duty gender expression genetic information or any other protected class. Candidates who require accommodation during the recruitment process should contact emailprotected.
Aarons is an Equal Opportunity Employer.
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*This is a nonexempt role paid an hourly wage. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and the range may be modified in the future. An employees pay position within the salary range will be based on several factors including but limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenuebased metrics any collective bargaining agreements and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission or any other form of compensation that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
Other details
- Job FamilyStore Support Center
- Job FunctionInformation Technology
- Pay TypeHourly
Required Experience:
IC
Employment Type
Hourly
