Client Support Associate

Overview:Client Support Associate will drive between Scattered Site Bridge Housingsites to monitor the status of the hotels and guests and perform daily data entry regarding any maintenance needs or guest situations. They will provide program support and assist with security at lowthreshold Scattered Site Bridge Housing units. They will assist the Supervisor in maintaining a positive professional and safe environment in the site protecting against external and internal disruptions. Our Client Support Associates use problemsolving empathy and verbal deescalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for bridge housing guests including coordinating checkin conducting property checks providing conflict resolution communicating policies and procedures to internal and external constituents and coordinating meetings. City Nets programs follow Housing First and Harm Reduction service models.

Main Work Location: Will report to the Anaheim office and be dispatched to different locations in Orange County.

Work Schedule: WednesdaySunday 4:00pm12:30am

Requirements

• Effectively communicate to facility guests when services are scheduled and assist Case Managers Security and Leadership in communicating necessary announcements to clients as needed.
• Replenish and organize supplies light cleaning.
• Upbeat passion for ending homelessness
• Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
• Flexible and dynamic
• High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs substance use health and/or mental health concerns High levels of responsibility dependability and positive attitude
• Respectful and effective verbal and written communication skills
• Experience cultivating and maintaining productive professional relationships with various stakeholders including clients coworkers volunteers thirdparty vendors etc.
• Ability to perform crisis intervention and conflict deescalation as needed
• Understanding of the importance of quality and timely data collection and reporting Understanding of or eagerness to learn about the nonprofit volunteer and social services sectors
• Ability to work well with people from diverse backgrounds with varying degrees of experience
• Understanding of marginalized communities in general and the conditions which contribute to their marginalization understanding of homelessness in particular
• Strong interpersonal planning and organization skills
• Professional verbal and written communication skills
• Basic computer proficiency including word processing and database management
• Ability to pass background checks successfully upon hire and throughout employment
• Ability to work flexible hours including evenings and weekends
• Excellent professional boundaries
• Must be authorized to work in the United States for any employer
• May be required to drive a company vehicle.
• For insurance purposes drivers must be at least 21 years of age have a valid CA Drivers License and must pass a Motor Vehicle Report

Nice to Have

• Security shelter coordination customer service and/or volunteer coordination experience
• Experience interacting with people affected by homelessness substance use disorders chronic health and mental health concerns domestic and intimate partner violence and/or human trafficking) strongly preferred
• Experience and professional contacts with organizations serving homeless neighbors in the applicable County and surrounding areas
• Experience gathering and maintaining confidential client records including intake paperwork case notes and client management system data entry Professional experience with Microsoft Suite including Word Outlook Excel and SharePoint

Our Organization:City Net is a 501(c)(3) nonprofit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services housing provision and datadriven solutions that empower our clients to reach their personal goals.

Benefits: We believe in supporting our employees in all areas of life. That is why we offer toptier benefits to our eligible employees including but not limited to:

• Health insurance (Anthem HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan)
• Paid time off
• Retirement plan (401k with employer matching contributions)
• Dental insurance
• Vision insurance
• Life insurance (Employer paid group term life and voluntary life)
• Referral program
• Parental leave
• Professional development assistance
• Employee assistance program
• Wellness Reimbursement Program
• Company Vehicles iPhones Laptops and Tablets
• Career Pathing Raises Recognition & Rewards
• Early Earned Wage Access
• Credit Union Preferred Partnership

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Diversity Equity Inclusion and Belonging:Promoting a culture of diversity equity inclusivity and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths experiences and backgrounds. Note: We do not consider your name or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates reviewing applicants on performance assessments instead of resume proxies (e.g. where you went to school).

QuestionsIf you have questions about this position or our organization please contact City Nets Hiring Support Team by emailing Please do not contact any of the Homeless Services Outreach Numbers listed on our website as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!