Cyber IT Specialist â 2nd Shift
Cyber IT Specialist â 2nd Shift
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$ 66000 - 106000
1 Vacancy
Job Description
Responsibilities
Peraton is currently hiring a Cyber IT Specialist 2nd Shift to become part of Peratons Department of State (DoS) Diplomatic Security Cyber Mission (DSCM) program providing leading cyber and technology security experience to enable innovative effective and secure business processes.
Location: Beltsville MD. 2nd Shift 2:00 PM 10:00 PM EDT; will include specific days scheduled at the discretion of the Shift Lead.
In this role you will:
- Support the Customer Service and Technical Support Team.
- Will need to work a 2:00 PM 10:00 PM shift with specific days scheduled at the discretion of the Shift Lead.
- Monitor email for service requests and respond within 30minutes of receipt.
- Clearly and accurately detail monitor and track all work through events logged and resolved in government furnished ITSM tool (ticketing system).
- Diagnose and resolve customer reported system incidents problems and events. Keep users appraised of incident and resolution status.
- Implement industry recognized ITSM processes to support organizational increase on high reliable IT services.
- Provide status and outage communication via the phone system email communication and applicable web sites within 15minutes of identification.
- Coordinate and/or maintain call back lists escalation lists special events etc. with appropriate customer representative and COR.
- Develop maintain and implement a Major Incident Response (MIR) plan to support priority service restoration stakeholder & Government awareness and escalation path for significant service degradations as outlined by the Government.
- Provide service restoration support to include implementing corrective action on documented/known issues escalating issues for support and acting as incident coordinator maintaining incident journals setting up conference calls contacting and coordinating support with Security Tools SMEs managing service degradation notifications.
#DSCM
Qualifications
Minimum requirements:
- Bachelors degree and minimum of 2 years of relevant experience. An additional 4 years of experience may be substituted in lieu of degree requirement.
- Possess ONE of the listed certifications below:
- CASP CE CCNASecurity CISSP (or Associate) CND CSSLP CySA GICSP GSEC Security CE or SSCP
- Ability to support 24x7x365 system monitoring customer and technical support.
- U.S. citizenship required.
- An active Secret security clearance is required.
- The ability to obtain a final Top Secret security clearance.
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Unclear Seniority
Employment Type
Full-Time
