Manager, Office of Academic & Community Standards
Manager, Office of Academic & Community Standards
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$ 82800 - 124200
1 Vacancy
Job Description
Essential Duties & Responsibilities:
- Institutional Leadership:
- Support team in delivering final decisions on escalated appealsrepresenting the Office of the President.
- Identify and address potential consumer action vulnerabilitiesresearching root cause and implementing corrective actions.
- Identify research propose and champion improvements to institutional processes and policiesin alignment with the OACS mission.
- Oversee responses to executivelevel and thirdparty complaintsensuring consistent and appropriate handling.
- Lead root cause analysis to identify and address operational gapsoptimizing learner experience and reducing costs.
- Function as a key manager within the Registrars Office participating in crossfunctional committees and workstreams as appropriate.
- Identify needs and spearhead projects that ultimately improve communication with learner and staff clarify processes and policies or improve workflow efficiency and effectiveness.
- Strategic Guidance:
- Collaborate across the organization to establish best practices in risk mitigation and appeals resolution.
- Recommend process improvements based on data analysis and stakeholder needs.
- Champion learner success by advocating for fair and effective processes.
- Ensure communications and records of OACS actions are confidential and appropriately stored in the learner record.
- Foster a culture of conflict resolution within the organization.
- Departmental Management:
- Support OACS team members by providing clear directionfostering professional growthand establishing individual development goals and plans.
- Conduct performance evaluationsmanage talentand cultivate a skilled collaborative cohesive and high functioning team.
- Exhibit ability to understand complex and sensitive student situations and provide staff guidance on best path forward.
- Empower direct reports to provide consistent and superior leadership across the organization.
- Process Improvement & Project Management:
- Oversee and streamline workflows within the OACS teamimplementing regular checkins and ensuring effective reporting mechanisms.
- Cultivate a datadriven culture by fostering the use of dashboards and tracking tools.
- Manage and support university and team projectsincluding those related to academic integrityCode of Conductcrisis protocolsstudent loan repaymentpublic relationsand Higher Learning Commission compliance.
- Champion continuous improvement through ongoing analysis and process optimization.
- Lead the implementation and ongoing management of strategic initiatives to improve learner experience and mitigate risk including:
- Empowering frontline staff to efficiently resolve complaints and reduce resolution time.
- Establishing and leading a dedicated Learner Relations Team (LRT) to address escalated issuesprovide departmental consultationand conduct root cause analysis.
- Streamline complaint intake and resolution processesimprove identification of escalated issuesand ensure consistent documentation and resolution tracking.
- Team Health & Wellbeing:
- Analyze team climate surveys and implement strategies to enhance morale and wellbeing.
- Monitor and refine team health metricsensuring alignment with university goals.
- Facilitate conversations about team missioncultureand navigate challenges through support circles and effective communication.
- Conduct SWOT analyses to identify strengthsweaknessesopportunitiesand threats for the team and departmental workflows.
- Engage with other Registrars Office staff to integrate team members as a cohesive department.
- Manage hiring onboardingtrainingand offboarding processes for team members.
- Address individual and team needs related to IT supportsystems access time off requests recognition programsworkload balanceand team dynamics.
- Crossfunctional Collaboration:
- Develop and strengthen relationships with internal partners () to streamline processes.
- Engage staff in teambuilding activities to enhance collaboration and communication.
- Facilitate information sharing and collaboration with other teams to ensure efficient problemsolving.
- Professional Development:
- Support staff in identifying and engaging in professional development opportunities.
- Pursue and engage in personal professional development opportunities through trainingconferencesand online courses particularly those that have direct connection to student conduct and higher education administration work.
Job Skills:
Experience in higher education particularly work with student conduct
policy and/or exceptions
Highly organized detailoriented and adept with technology
Background with remote work and managing remote employees
Strong business acumen and sound decisionmaking ability.
Selfstarter who thrives in a fastpaced environment with minimal supervision
Proven ability to manage employee performance and influence organizational change
Understanding of legal aspects associated with higher education decisionmaking.
Adept at negotiation conflict resolution and deescalation
Ability to build and maintain positive relationships with diverse stakeholders.
Proven ability to manage multiple priorities under tight deadlines while balancing organizational and learner needs
Familiarity with best practices and common procedures in the higher education industry
Ability to create vision navigate change embody trust and motivate staff
Evidence of exceptional written and verbal communication skills with the ability to create clear presentations for various audiences
Proficiency with Microsoft Office Suite (Excel PowerPoint Word Visio) Outlook PeopleSoft or other student information CRM and Learning Management systems and tools.
Demonstrates a sense of urgency and employs strong critical reasoning skills
Stays informed of external market trends and identify potential challenges and opportunities
Work Experience:
At least 5 years of progressively responsible experience in a related field such as higher education administration student affairs or regulatory compliance.
Demonstrated experience in successfully leading and directly managing staff including conducting performance management merit pay coaching and professional development conversations
Experience developing and implementing process improvement projects and leading teams through change
Prior experience in resolving complex complaints or inquiries preferably within an academic setting
Experience working collaboratively with diverse stakeholders across departments to achieve common goals
Proven ability to analyze data and identify root causes of problems.
Education:
- Masters degree from an accredited university and 5 years of experience in a relevant field (Doctorate preferred).
- All degrees must be conferred from an institution accredited by an accrediting agency recognized by the U.S. Department of Education.
Other:
Ability to work a hybrid schedule including both working from home and onsite. The selected applicant for this position may be required to occasionally work onsite and attend onsite or offsite meetings and events.
When on site typical office setting.
Mobility within the office including movement from floor to floor.
Access information using a computer.
Must be able to work more than 40 hours per week when business needs warrant
Must be able to travel 010% of time.
Travel via plane car and metro may be required to perform this job.
Strong mental acuity.
Effectively cope with stressful situations.
Effectively communicate both up and down the management chain.
Regular dependable attendance and punctuality are essential functions of this job.
Other essential functions and marginal job functions are subject to modification.
Must be able to lift 20 lbs.
SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical dental vision life and disability plans SEI employees may take advantage of wellbeing incentives parental leave paid time off certain paid holidays tax saving accounts (FSA HSA) 401(k) retirement benefit Employee Stock Purchase Plan tuition assistance as well as entertainment and retail discounts. Nonexempt employees are eligible for overtime pay if applicable.
Careers Our Benefits Strategic Education Inc
SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including but not limited to jobrelated knowledge/skills experience business needs geographical location and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
$82800.00 $124200.00 SalaryIf you require reasonable accommodations to complete our application process please contact our Human Resources Department at .
Required Experience:
Manager
Employment Type
Full-Time
