Client Operations Specialist
Client Operations Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About us
Transportation One is a nonasset transportation brokerage offering fullservice multimodal logistics solutions dedicated to meeting the demands of the transportation industry. We invest heavily in cuttingedge technology and experienced logistics professionals allowing us to deliver superior service to all our clients.Put simply when it comes to transportation were the one you want.
Job purpose
As aClient Operations Specialist you will work as part of a Client Management team with the sole focus of delivering an exceptional client experience to existing managed client accounts. You will be responsible for performing all daytoday operational commitments as required. You will manage realtime issues while multitasking and prioritizing supply chain issues to maintain high quality of service. As a Client Operations Specialist you will be expected to be accurate efficient and entrepreneurial by nature.
Duties and responsibilities
- Complete all entry and scheduling of shipment orders
- Make decisions regarding the best appointment times and schedule appointments accordingly
- Grow and develop relationships with your portfolios partners shippers and receivers
- Manage and update all shipments within your portfolio
- Effectively communicate with customers to understand their supply chain needs
- Maintain overall positive client experience
- Foster close relationships with existing customers to provide superior customer service
- Report and resolve any transit issues or problems to appropriate parties
- Efficiently manage the flow of information across departments (Client Management & Procurement)
Qualifications
- Clear and confident communication with the ability to interact with all departments
- Minimum 1year experience in customer facing role preferably with transportation brokerage experience
- Strong problemsolving skills
- Selfmotivated with a positive and ethical work attitude
- Ability to work in a team environment while also delivering independent results
- Strong commitment to operational excellence and client satisfaction
- Detail oriented and ability to multitask
- A combination of the above shall also be considered
Benefits
- PTO (Paid Time off) Company holidays
- Medical dental and vision healthcare
- Company paid short term disability life and AD&D insurance
- Company paid maternity and paternity leave
- 401k with company match
- Company provided onsite gym membership
Compensation
Compensation for this role will range between.
Working conditions
General office environment. Work is generally performed in a seated position with a high volume of computer screen reading but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise dust etc. Work is generally performed within an office environment with standard equipment available.
Required Experience:
Unclear Seniority
Employment Type
Full Time
