HR Representative - Recruitment

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Understands the candidate and client experience to effectively manage applicant and client expectations proactively communicates to team any issues or obstacles that may interfere with meeting deliverables; responds quickly to applicant and client needs and concerns. Communicates rehire requirements for background drug screen learning modules I9 compliance etc. within scope of the department responsibilities.

• Receives and screens employees/applicants and telephone calls in a professional and courteous manner and handles general inquiries timely and professionally. Assists with events hosted by the department e.g. employee meals gift distribution service awards recruitment fairs learning sessions etc.

• Provides contributions towards improvement of department scores for employee engagement i.e. peertopeer accountability.

• Performs onboarding activities within the scope of department responsibilities which may include: processing new hires and transfers ensuring electronic and paperrequired documents associated with applicant prehire are complete and in compliance with policies and various regulatory agencies.

• Processes nonemployees accurately and efficiently (volunteers students observers etc.) May serve as liaison for employee records/file management system workflow and resolve accordingly.

• Performs administrative tasks and duties as appropriate. Maintains a professional work space. If assigned processes invoices purchase orders and manages corporate purchasing card within the responsibilities budget and timeline assigned by management. Ensures timeline approvals and payment by monitoring these transactions in the system.

• Ensures the accuracy and compliance of data within the applicable HR or other system(s) used by the department. Reviews data entered verifies required supporting documents are in receipt by HR. Responds to requests for employee file documents which may include subpoenas.

• Actively participates in organizing the work flow. Prioritizes work and independently resolves routine issues on a regular basis. Identifies and escalates issues and opportunities for improvement.

• Uses resources efficiently; does not waste supplies. Inventories and orders office supplies following established department standards. Assists with routine equipment troubleshooting such as paper jams ink cartridge replacement etc.

• Selfmotivated to independently manage time effectively and prioritize daily tasks minimizing incidental overtime. Utilizes time efficiently and helps other team members.

• Adapts quickly to changes in systems process or policy; changes focus of workload based on highest priority needs. Follows up on action items to ensure completion of assignments.

• Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development Plan on an ongoing basis. Ensures own career discussions occur with appropriate management.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.)

• One year customer service or a combination of human resources and/or other professional experience. May consider Houston Methodist volunteer experience as customer service experience

• Hospital experience preferred

• N/A

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates a high level of maturity with demonstrated selfconfidence and ability to make decisions

• Conducts self in a professional manner at all times

• Ability to work with peers in a team situation

• Professional handling of exposure to confidential/sensitive information

• Possesses relationship building skills and ability to develop partnerships with recruitment teams and management

• Demonstrates attention to detail and accuracy

• Ability to prepare and manipulate data using Microsoft Office software products

• Ability to interact and partner with other members of the human resources department and recruitment team

• Ability to coordinate multiple assignments in environment of substantial interruptions

• Flexible and adapt to change without reservation

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Since its founding in 1919 Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New YorkPresbyterian Hospital one of the nations leading centers for medical education and research. In 2020 U.S. News & World ReportnamedHouston Methodist Hospitalto its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical surgical and diagnostic techniques. With 952 operating beds 85 operating rooms and over 8000 employees Houston Methodist offers complete care for patients from around the world.

The same highquality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms full digital radiography suite low radiation dose 16slice CT scan ultrasound and a full onsite stat chemistry lab.