Central Employee Experience Team Manager - Vice President
Central Employee Experience Team Manager - Vice President
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Job Description
The position requires strong leadership process optimization and stakeholder management skills as well as the ability to lead the team through change while maintaining a high standard of HR service delivery.
Job Responsibilities:
Develop and lead the HR Operations function to provide a consistent highquality employee experience across the employee lifecycle.
Drive operational excellence by implementing and monitoring SLAs and KPIs to enhance service delivery.
Identify and implement process improvements including automation and selfservice opportunities in collaboration with the technology team.
Ensure compliance with regulatory and legislative requirements including auditing and governance activities.
Manage team workload including assigning tasks prioritization and handling escalations.
Foster strong stakeholder relationships with payroll finance IT local HR teams and the broader HR community.
Provide leadership coaching and development to the team ensuring engagement performance and career growth.
Lead the team through change ensuring smooth transitions and continuous adaptation to evolving business needs.
Required Qualifications Capabilities and Skills:
Proven experience in leading and developing a Shared Services team across multiple geographies.
Strong track record in driving process efficiency managing SLAs and KPIs.
Passion for high standards continuous improvement and enhancing the employee experience.
Ability to manage complexity and ambiguity with strong problemsolving and troubleshooting skills.
Resilient and calm under pressure able to balance strategic initiatives with handson operational support when needed.
Strong stakeholder management and influencing skills at all levels of the organization.
Excellent communication collaboration and analytical skills with a high level of accuracy and attention to detail.
Preferred Qualifications Capabilities and Skills:
- Experience in leading HR operational improvements.
- Experience with HCM and Service Now (Ticketing System)
Required Experience:
Chief
Employment Type
Full-Time
