Business Analyst - ITAM (HAM & SAM)
Business Analyst - ITAM (HAM & SAM)
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Job Description
Job Description
A boutique ServiceNow Partner is seeking an experienced ServiceNow Business Analyst with a strong background in Hardware Asset Management (HAM) and Software Asset Management (SAM). This is an excellent opportunity to join a highperforming team delivering strategic ITAM initiatives through the ServiceNow platform.
Role Overview:
In this role you will work closely with stakeholders across IT procurement and compliance to define document and deliver functional requirements for HAM and SAM modules within ServiceNow. Your work will directly contribute to improving asset visibility compliance and cost optimisation across the organisation.
Key Responsibilities:
Lead requirements gathering sessions for ServiceNow HAM and SAM modules
Translate business needs into functional specifications and user stories
Collaborate with development teams to support configuration and implementation
Support integration of HAM/SAM with CMDB Discovery and thirdparty data sources
Define and improve processes for hardware and software asset lifecycle management
Ensure alignment with licensing policies audit readiness and governance frameworks
Conduct UAT and assist in change management and user training
Key Requirements:
Demonstrable experience as a Business Analyst in ServiceNow HAM/SAM projects
Strong understanding of IT Asset Management practices and the asset lifecycle
Experience with licensing models software compliance and vendor audits
Skilled in stakeholder engagement and workshop facilitation
Familiarity with CMDB and Discovery integrations
ServiceNow certifications (e.g. CSA CISHAM CISSAM) are highly desirable
Excellent communication and documentation skills
Whats on Offer:
Join a forwardthinking team delivering enterpriselevel ServiceNow solutions
Opportunity to shape and optimise ITAM practices for largescale clients
Flexible working arrangements and a supportive culture
Competitive salary and clear opportunities for progression
Required Experience:
IC
Employment Type
Full-Time
