IT Administrator
IT Administrator
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Job Description
Role Summary
- Responsibilities: By stepping into the pivotal IT Administrator role within our Technical Operations team you will be responsible for IT and user administration system maintenance IT documentation IT auditing MSP liaison IT project delivery user training and more
- Salary: 25000 to 30000 per annum depending on your previous experience
- Benefits: Discretionary profit share bonuses paid twice per year hybrid and flexible working options generous holiday allowance private medical insurance critical illness cover income protection full funding for external training and more
- Role Type: Fulltime permanent role
- Start date: We are currently recruiting for start dates throughout 2025 including July and August. However we can also consider applications from those seeking a start date later in the year. You will be asked to state your availability on your application form
- Application Deadlines: Whilst there are no set application deadlines we strongly recommend applying as early as possible. The role will close when a suitable candidate is found
- Location: This role is based in ourGlobal Headquarters in Cambridge
About the Role
In recent years our inhouse Technical Operations (TechOps) team has been investing heavily in enhancing companywide technology infrastructure and building a community of dedicated IT professionals who exceed traditional IT standards. As part of this growth we are now seeking a motivated and enthusiastic IT Administrator to deliver firstclass systems administration process optimisation hardware processing and skillsharing all whilst maintaining the personal touch that our colleagues have come to know and love.
Key responsibilities will include:
- Overseeing onpremise and cloud technologies including file system and permissions management device and software management via Microsoft Intune as well as identity and access management across platforms like Microsoft 365
- Setting up and issuing hardware such as laptops and peripherals overseeing equipment lifecycles (e.g. retirement and disposal) and maintaining an accurate asset database
- Responding to user requests discussing solutions and providing required equipment
- Coordinating the delivery of IT services in satellite offices by working closely with nontechnical representatives
- Supporting with system audits such as checking access rights and reporting on inactivity
- Collaborating with the remote managed service provider (MSP) to provide deskside support
- Representing the TechOps team across the company by explaining IT processes announcing changes soliciting feedback and maintaining strong relationships with other teams
- Travelling to national and global offices for onsite tasks such as device management office moves and infrastructure updates
- Collaborating with colleagues and project managers to deliver continuous improvements
- Proactively sharing new ideas to improve our IT services and technologies
Within the role you may also have opportunities to:
- Contribute to a variety of internally delivered and outsourced IT projects such as implementing new systems software and hardware
- Create and manage knowledge articles user guides policies and training materials
- Relocate to other offices and grow our IT presence throughout the business
- Develop skills in cybersecurity and information governance
Hybrid Working Policy: We believe that having facetoface time in the office holds many benefits and is central to ensuring that the community we have created where people have a workplace they belong to and feel part of is never lost. At the same time we recognise that homeworking can improve work life balance reduce commuting times and costs and provide the opportunity to juggle personal commitments.
Therefore we offer flexible working arrangements that allow our colleagues who have passed probation to work from home up to half their time measured across a 2week rolling period. During your probationary period (normally the first 6 months of the role) you will be able to work from home 1 day per week.
A Day in the Life of an IT Administrator
Learn more about a typical day in the life of an IT Administrator at Costello Medical: Career Profile To learn more about the personal and professional development opportunities at Costello Medical explore firsthand career profiles from our colleagues about their experiences with the company: About Costello Medical Costello Medical is a rapidly growing global healthcare agency specialising in medical communications market access and health economic and outcomes research. We work with a wide range of clients including the industrys most successful pharmaceutical and medical technology companies patient and public health bodies and charitable organisations. We have been listed in the Top 100 Best Companies to Work For list since 2017 and were proud to receive B Corporation accreditation in 2022. Learn more about us our work and our mission on our website: You The IT Administrator role is ideal for an ambitious and selfmotivated individual early in their tech career who brings a genuine interest in IT and a strong desire to learn and develop their skills. Essential requirements for the role are: Desired requirements for the role are: Alongside our awardwinning company culture where every team member is celebrated respected and has their voice heard we are proud to offer a comprehensive benefits package that includes: Learn more about our full reward package and the other benefits of working for Costello Medical: You are required to submit your CV and a cover letter via our online application form. In your cover letter you must explain why you think you would be suited to the role and why you would like to join Costello Medical with examples to support both. Your CV should clearly state the dates of all qualifications and grades achieved where applicable. Our recruitment process then begins with a telephone interview conducted by a member of the Talent Acquisition team. If successful you will be invited to a final interview in our office with senior members of the TechOps team which also includes a collaborative assessment. Our standard recruitment process typically lasts 2 to 3 weeks however this can be adapted if necessary. As an equal opportunity employer we are committed to fostering a diverse and inclusive workforce and throughout the recruitment process there are a number of reasonable adjustments we can provide: note that whilst we embrace AI to innovate and improve processes your role may involve confidential data that cannot be uploaded to AI. Therefore it is important for us to assess your own skills and abilities so we recommend that you do not rely solely on this technology to generate any application materials. Please note that this role does not meet the eligibility criteria for visa sponsorship and you will therefore need the right to work in the UK independently from the company. Required Experience: Unclear Seniority
Benefits What We Offer
The Application Process
Visa Sponsorship
Employment Type
Full-Time
