Dispatch Supervisor (Transit)
Dispatch Supervisor (Transit)
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Salary Not Disclosed
1 Vacancy
Job Description
At MTM Transit it is never just a ride its personal. We understand that our passengers deserve personalized attention and exceptional care and to us every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!
What Will Your Job Look Like
The Supervisor Dispatch will be responsible for all daily activities regarding both the dispatch team and department. This role will train all dispatch personnel on the daytoday functions within the dispatch capacity and will the team has a firm understanding and knowledge of the route and trip operations.
The Supervisor Dispatch will organize and conduct activities that ensure safe costeffective ontime operating performance tracks and reports signin/signout times assure routes are timely and communicate service issues to the appropriate personnel.
This position is contingent upon award of contract.
Location: Peoria IL
What youll do:
- Provide daily guidance and coaching for direct reports
- Manage all daily activities of the dispatch department
- Manage dispatcher schedules and overtime
- Develop utilization reports to establish cost effective routes and schedules to meet the needs of the customer and client
- Ensure all fleet operations meet company standards and are in compliance with all governmental regulatory and contract standards
- Ensure appropriate staffing levels that all daily routes are supplied with drivers
- Provide support and resolution for operations and transportation providers with problems or issues relating to scheduling
- Train all new dispatchers to perform all dispatch duties
- Report any and all issues to the applicable manager in a timely manner
- Complete all retraining for current dispatchers on current and new policies and procedures
- Assist operations with organizing and routing trips based on schedule and location to ensure optimal performance
- Report and resolve all incidents pertaining to dispatcher performance
- Monitor radio telephones and roadcalls
- Review schedules and trip reconciliation daily to ensure trips are assigned promptly and accurately
- Provide feedback on drivers performance
- Make recommendations on new dispatch hires
- Assist drivers with questions and onroad support
- Provide management with reports to assist with the evaluation of route and schedule effectiveness
- Work closely with Operations Manager to track driver PTO and route bidding process
- Other duties as assigned
What youll need:
Experience Education & Certifications:
- High School Diploma or G.E.D
- 3 years of previous experience in customer service or dispatch operations
- 1 of those years must be in a lead dispatch or supervisor role.
- Must have experience in the provision of ADAregulated paratransit service and should be fully knowledgeable of all applicable ADA regulations.
- Previous experience with call routing/dispatch/chat software such Ecolane.
Skills:
- Knowledge of GPS and GIS systems preferred
- Excellent communication and interpersonal skills
- Good organizational skills with attention to timeliness and details
- Ability to work flexible hours as required
- Must be able to demonstrate effective use of scheduling software twoway radio communication and data analysis skills
- Skills in the use of computers including Microsoft Word Excel and other Microsoft applications
- Ability to maintain high level of confidentiality
- Knowledge of DOT and FTA safety regulations preferred
- Ability to communicate teach and mentor dispatchers
- Must be able to demonstrate conflict resolution skills
- Quick to process information and make adjustments or recommendations
- Regular attendance is required
Even better if you have...
- Previous management experience in a union environment is preferred
- College degree preferred
Whats in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Minium Salary: $55920/annually
Maximum Salary: $69900/annually
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
#MTMTransit
Required Experience:
Manager
Employment Type
Full-Time
