Sr. Manager, AMER Customer Success, Data Center Learning

Are you an experienced and accomplished leader excited by the challenge of defining the vision and leading teams in support of learning across Amazons Global Data Center Operations

AWS Data Center Learnings mission is to develop the best data center workforce on Earth. The organization is responsible for providing training certification and career developmentbased learning pathways to all new and existing data center technicians worldwide. Our team is constantly looking to optimize the training experience and provide our operations teams with a workready workforce.

Our Customer Success team is seeking an experienced Leader who is customer obsessed and believes there is always an opportunity to improve the way customers discover and engage with learning. As the leader youll manage and develop a team that partners directly with our Americas (AMER) AWS Data Center Operations organization to enable learning at scale. Your team will help to ensure that we are building the most important most impactful training solutions while driving key outcomes including Day 1 readiness of our builders in their role and for new technologies coming into our business. You will work closely with AMER teams with Data Center Learning managers and leadership and with senior Operations leadership in AMER to drive awareness and adoption of Data Center Learning products and services.

You and your team will help to ensure AMER AWS Data Operations is ready to deliver unparalleled safety security and capacity for our customers.

Reporting to the Sr. Manager Data Center Learning each Manager of Customer Success is responsible for all customer success activities in their geographic regions (AMER APMEA EURI).

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
Knowledge and awareness: You manage a team that drives changes to processes tools and products based on customer needs. You have a comprehensive understanding of customers sentiments regarding Data Center Learning products and services.
Raising the bar: You do not allow solutions to be descoped to a less than acceptable state. You raise the bar on solution quality customer outcomes and individual/team performance standards.
Actionable insights: You are proficient in transforming raw thoughts into actionable and measurable plans and mechanisms.
Strategic perspective: You provide strategic longterm perspective and context (past current and future) behind business and/or technology choices.
Hiring and development: You effectively hire manage performance coach and promote.
Communication: You communicate ideas effectively verbally and in writing to a wide range of audiences including Directors and VPs. You have influential working relationships with stakeholders leadership and peers. You encourage constructive dialogue harmonize discordant views and lead the resolution of contentious issues.
Simplification: You are a simplifier. You judiciously add refine and remove processes. You increase the productivity and effectiveness of the teams you manage and work alongside.
Empowerment: You empower your team to organize analyze and share customer feedback with organization leadership to ensure our decisions always consider the voice of the customer.
Mechanism development: You develop and/or ensure the development of closedloop mechanisms to drive toward defined goals and hold your team accountable for tracking goal setting and delivering results. You can course correct when necessary.


About the team
Our mission is to develop the best Data Center workforce on Earth. We do that by learning the job roles and functions required for individuals and managers to operate and innovate in the data center environment. We create learning experiences for new hires career development learning paths to grow our internal talent and experiment with next generation technology and mechanisms to improve adult learning in the corporate environment.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

10 years developing and executing strategies development and delivery of creative and innovative solutions across operations organizations
7 years of team management
Bachelors degree in Business Administration Finance Economics Computer Science or related field.

BA or BS degree
5 years of relevant experience in Data Center Operations; knowledge and/or handson experience with AWS infrastructure services is highly desired
Proficient in Microsoft Excel Microsoft Project and at least one Business Intelligence tool (Tableau OBIEE PowerBI etc.)
Proven experience in program management with emphasis on reviewing project plans aligning program goals defining program governance and other project related tasks to provide best practice guidance


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $162900/year in our lowest geographic market up to $281600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.