BH-Customer Service Rep
BH-Customer Service Rep
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Job Description
Basic Function:
Provides BH Customer/Patient service to all patients of CHC facilities. Responsible for performing a variety of clerical duties relating to the daytoday operations of the front office. Greet patients in a professional friendly hospitable manner. Updating and organizing of information in the patients charts. Responding to inquiries and requests from staff personnel.
- Vacation Time
- Paid Leave
- Medical Dental Vision Life
- ShortTerm& LongTerm Disability
- Retirement plan offered
Essential Functions:
1. Maintain professionalism and excellent customer service at all times with patients caregivers and other staff.
2. Speak clearly distinctly and professionally on telephone and face to face patient encounters.
3. Answer a multiline telephone in a professional manner.
4. Maintenance task relating to EPM appointment scheduling.
5. Maintenance task relating to EHR Telephone Template.
6. Maintain open communication with other clinic staff to ensure appropriate patient flow.
7. Work as a team player and be willing to assist coworkers in other duties within his/her capabilities to aid the clinic team in providing good efficient patient care.
8. Maintenance tasks relating to the EPM/EHR system to ensure accuracy and current data; including UDS and insurance/financial information.
9. Handle daily check in of BH patients.
10. Work with Ascend staff on coordinating patient visits.
11. Review BH referrals.
12. Work with support staff to ensure appropriate patient flow.
13. Answer the telephone in a professional manner; direct calls to appropriate individuals and/or document messages as required in EHR.
14. Fax and photocopy information as needed.
15. Prepare front office for opening/closing of business.
16. Direct all uninsured and underinsured patients to Patient Financial Services.
17. Complies with CHC Standards of Conduct Code of Conduct and Corporate Compliance.
Canyonlands Healthcare is an Equal Opportunity Employer. Please contact HR at 928.645.9675 ext 2212. Applications are required and are available online at Resumes may be attached to the application but will not be accepted in lieu of a completed application. Successful completion of a background check and drug screen are a prerequisite to employment. Applications are accepted until the position is filled.
Employment Type
Full Time
