Security Operations Coordinator
Security Operations Coordinator
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Job Description
Close Date: Wednesday May:00 AM
Department: Aviation Department
Function Operations Support
Salary: $23.00 $34.63 Commensurate with Experience
SUMMARY
Maintains a safe atmosphere for travelers visitors tenants and employees within Charlotte Douglas International Airport facilities and grounds by performing duties related to aviation security physical security and access control to include CCTV monitoring incident management employee training customer service and inspections of airport premises vendors and stakeholders. Responds to security door alarms medical calls other emergencies and requests for public assistance. Performs security safety administrative and customer service functions to support the overall airport operation. Work requires situational awareness attentiontodetail and discernment. This is an unarmed position.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Respond to security door and access point alarms in accordance with the Airport Security Program (ASP).
2. Respond to medical calls other emergencies and requests for public assistance. Respond to incidents within the airport property as required by airport incident management protocols. Coordinate with members of other agencies as required.
3. Patrol by foot and vehicle designated areas and perimeter to maintain a safe atmosphere for travelers visitors tenants and employees. Enforce Airport policies rules and regulations within established guidelines.
4. Investigate and document incidents related to general liability.
5. Escort authorized visitors inside the restricted areas of the Airport.
6. Prepare and maintain departmental reports and records.
7. As needed assist with directing traffic on airport property to prevent congestion and maintain access on upper and lower levels of the terminal.
8. Assist with the Airports abandoned and towed vehicle program.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:
Knowledge of:
Knowledge of applicable policies procedures rules regulations federal state and local laws and ordinances or ability to obtain such knowledge within first 90 days of employment.
Skill in:
Computer skills including proficiency with Outlook and Word at time of hire and the ability to learn other software such as ARMS as the need arises.
Skills to communicate clearly and effectively in person over twoway radio and in writing.
Ability to:
Ability to verbally communicate clearly and effectively with diverse populations.
Ability to deal courteously and firmly with the traveling public tenants coworkers and others.
Ability to represent the airport in a professional positive manner and provide exceptional customer service to the traveling public tenants coworkers and others.
Ability to establish and maintain effective working relationships with other agencies tenants employees and the public.
Ability to recognize potential threats and respond quickly and calmly under emergency situations.
Ability to act without direct supervision using independent judgment and discretion in emergency situations in accordance with departmental policies procedures rules regulations laws and ordinances.
Minimum Qualifications:
High School diploma or equivalent and 3 year(s) of relevant experience; or 2 Year College Degree and 1 year of relevant experience
Preferred Qualifications:
Bachelors degree preferred. Minimum Associates degree plus one year of experience or high school diploma (or GED) plus three years of experience required; Bachelors Degree in Criminal Justice Public Administration Aviation Management Airport Management or related field and two years of progressively responsible security experience preferred.
Experience with aviation security airport or airline operations or law enforcement or preferred.
CONDITIONS OF EMPLOYMENT
The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a preemployment drugscreening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street Suite 200 Charlotte NC 28202. Our hours are Monday through Friday 8 a.m. to 5 p.m. (EST) excluding official City holidays.
For questions about your application or the hiring process please email .
The City of Charlotte is committed to making the job application process accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modification will be provided. To make a request please email callor visit us in person at700 4th St. Charlotte NC 28202.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to all employees.
Clickhereto learn more about the City of Charlottes benefits.
The City of Charlotte is a drug and alcoholfree workplace.
Required Experience:
IC
Employment Type
Full-Time
