Project Support Officer
Project Support Officer
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Job Description
About us
Australian Healthcare Associates (AHA)is Australias largest specialist health and human services in our 34th year we partner with federal state and territory governments to improve health and social outcomes for Australians by delivering evaluations reviews and program administration engagements of major national importance.
AHAs story is all about its people. We pride ourselves on our supportive and inclusive culture and on the vision creativity and drive of our staff. Our highperforming team of passionate and talented individuals works collaboratively to deliver great outcomes for our clients.
About the role
The role of the Project Support Officer sits within the Pharmacy Programs Administrator (PPA) project administered by Australian Healthcare Associates. The PPA is responsible for the design development implementation and ongoing maintenance of a secure online portal that allows eligible users to claim for a large range of pharmacy support programs.
We are looking for a fulltime Project Support Officer to join the program administration and support centre support centre operates over extended hours to provide support to all states and territories (9am8pm AET). You will be part of a diverse and skilled team that will rotate through shifts to cover all hours of operation. You will be responsible for supporting pharmacies and other stakeholders all over Australia by:
- Assessing and approving claims variations and applications not automatically assessed by the Pharmacy Programs Administrator (PPA) Portal (The Portal) against general and program specific rules
- Performing data entry of claim information with a high degree of accuracy
- Providing telephone and email support to participants of the programs
- Investigating and responding to queries regarding the suite of pharmacy programs these stakeholders deliver
- Resolving any issues challenges or complaints that arise with a high degree of sensitivity.
Your goal is to provide first contact resolution to the satisfaction of the customer wherever and whenever possible. We have no time driven KPIs: our focus is on quality support.
The role will suit individuals with the willingness and ability to learn about diverse pharmacy programs and systems whilst remaining flexible to adapt to change.
On offer:
- An attractive salary of $.5% superannuation
- Flexible working arrangements with a mix of work from home (up to 4 days per week depending on your preference) and office based (Melbourne CBD) work
- Provision of technical equipment with access to leading customer support software
- Ongoing training and support
- A supportive and collegiate team environment.
About you:
- Proven experience in claim assessment and customer service
- Excellent written and verbal communication skills
- Comprehensive experience working with IT systems and Excel
- Willingness and ability to learn about complex products and systems
- Meticulous attention to detail
- Comfortable with ambiguity and flexible enough to deal with change in task/structure/role
- Selfmotivated and a quick learner
- Ability to work the range of hours required to provide national support
- A team player.
To applyplease upload yourCVand acover letteroutlining how your skills and experience align with the requirements of the role.
Note: applications that do not include a tailored cover letter will not be considered.
Applications close 5pm 26 May 2025 .
All questions can be directed to
Due to the nature of the work applicants must have Australian citizenship.
Further information about AHA is available at our website:
Agency applications will not be considered.
AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability Aboriginal and Torres Strait Islanders culturally religiously and linguistically diverse people young people older people and people who identify as gay lesbian bisexual transgender intersex or queer. All are encouraged to apply.
Required Experience:
Unclear Seniority
Employment Type
Contract
