Public Safety Telecommunicators
Public Safety Telecommunicators
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Job Description
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***This is an OPEN FILE recruitment. Applications will be reviewed in the order they are received for any positions available at the time. They will remain on file for at least 60 days.***The Provo City Emergency Services team is looking for Public Safety Telecommunicators to join their 911 Dispatch team.
These positions are housed in the Provo City Public Safety Communications Center and are primarily responsible for facilitating emergency communications between the public and emergency responders. Qualified civicminded individuals interested in supporting the services provided by the public safety system to Provo residents are strongly encouraged to apply.
Job Details
What is the compensation package
Career Series Pay Range:(G25G28) $24.25 $37.76 per hour.
These positions are the first level of a threetier career series. Pay advancement for a Public Safety Telecommunicator dependent upon meeting established criteria and demonstrated proficiencies is expected to be as follows:
At Hire: $24.25 per hour (Public Safety Telecommunicator I)
After 1st Year: $26.74 per hour (assuming successful completion of annual performance appraisal and advancement to Public Safety Telecommunicator II)
After 2nd Year: $27.41 per hour (assuming successful completion of annual performance appraisal)
After 3rd Year: $30.23 per hour (assuming successful completion of annual performance appraisal and advancement to Sr. Public Safety Telecommunicator)
After 4th Year: 2.5% merit raise annually up to the range maximum.
Provo City offers generous employerpaid health insurance; retirement and pension plans including 401k and 401k matching; paid leaves including vacation sick holidays bereavement and parental leaves; educational assistance; competitive pay; and regular review of compensation practices to remain competitive with the market. Employees also receive great perks: free use of the Provo Recreation Center and Peaks Ice Arena a Provo Library card 50% off green fees at Timpanogos Golf Course a 4/10 work schedule and others.
What are the main duties (Click here for full classification specification.)
Assist in administering the operations of the Provo City Public Safety Communications Center 24 hours a day 365 days a year.
Receive routine and emergency assistance calls from the public public safety personnel via radio enhanced 911 lines direct phone lines and TDDs teletypes and other agencies.
Perform as the first link in channeling requests for all facets of the public safety system (i.e. law enforcement emergency medical and/or fire service) and various other City services.
Analyze the nature and severity of an incident; confirm location determine priority and promptly dispatch appropriate personnel efficiently and accurately in accordance with established policy and procedure.
Maintain radio contact current status and location of all law enforcement emergency medical and fire units in the field.
Use interactive interrogation skills to elicit specific pertinent and oftentimes crucial information from individuals who are emotionally distraught frightened abusive irate or threatening.
Coordinate afterhours transient assistance.
Perform various recordkeeping filing indexing and other general clerical work.
Assist other staff members as needed and perform other related duties as required.
What are the minimum qualifications
High school diploma or equivalent (GED).
Must be a United States citizen or a lawful permanent resident of the United States who: a) has been in the United States legally for the five years immediately preceding the application date; and b) has legal authorization to work in the United States.
Must be 18 years of age at time of hire.
Must obtain BCI terminal EMD and CPR certifications during probationary period.
Existing Utah State POST Dispatch certification desirable.
Preference given for experience with video display terminals data input and typing skill of 40 wpm.
NOTE:Typing scores will be considered if submitted by the closing date. Typing scores will be accepted from any service or software that provides a printed result. However all typing skills will be subject to verification.
What if I have previous dispatch experience
If you are interested in the Lateral Transfer program see Requisition 2311.
What is the schedule
Applicants must be able to work various shifts: Day Swing and Grave. Schedule is bid for approximately every 3 months. Positions requires working holidays and weekends. Current schedule is four 10hour days. Schedule is subject to change.
What is the selection process
This is an open file posting. Applications will be reviewed in the order they are received for any positions available at that time. They will remain on file for a minimum of 60 days. Applicants must meet the minimum requirements listed above to be eligible for consideration.
If selected for hire candidate will be required to successfully pass a drug screen and criminal background check. Nondisclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.
Why Provo City
Provo City has a vision for continued prosperity based on citizen priorities. To deliver on those priorities the Administration developed a brand promise to establish the high standards of our community identifies as the Provo Pillars: Welcoming Safe and Sound Economically Vibrant and Forward Looking together we are building a strong foundation for a community that is honored both nationally and locally.Provo is consistently recognized nationally for its outstanding quality of life wellbeing and as a beautiful place to live. Visit to learn more!
Provo City is an equal employment opportunity employer.
Full Time/Part Time:
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Employment Type
Full-Time
