Associate Program Manager, Load Management
Associate Program Manager, Load Management
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Job Description
Associate Program Manager
Utility Programs and Services: Demand Response
Location: Columbia MD or Reston VA (Hybrid Home Office with Office Travel)
Are you ready to make a difference
To support our growth ICF is seeking a candidate to manage day to day responsibilities for multiple load management programs and pilots in the MidAtlantic. Working closely with program and portfolio managers this individual will ensure seamless project implementation and contribute to various deliverables such as creating and managing progress reports conducting research on demand response initiatives for other utilities supporting program stakeholders and participants and researching products and enhancements.
Why you will love working here:
- Quality of life: Flexible workplace arrangements worklife balance
- Investment of the community: Donation matching volunteer opportunities
- Investment in you: Tuition reimbursement access to professional development resources 401kmatching Employee Stock Purchase Plan
- And many many more (Ask your recruiter for more details!)
What you will be doing:
- Implement and manage multiple flexible load management programs and pilots ensuring quality control and adherence to best practices to meet program goal targets.
- Collaborate with multiple groups to ensure processing outreach IT systems marketing initiatives customer care operations and staff are aligned to reach a common annual goal.
- Coordinate closely with the technical FLM team and provide guidance and judgement on load management event dispatch and analysis.
- Coordinate with Program Operations to streamline program implementation efforts where possible.
- Interface with the client team for daytoday planning and program rule questions.
- Provide insight and recommendations for program changes based on existing market knowledge and program trends.
- Create and maintain Excel spreadsheets and databases for internal trackingto ensure program remains within its budget and stays on track to meet goal.
- Report program performance to senior leadership regularly.
- Support analysis and documentation of pilot offerings to propose future phases to utilities and/or regulatory commissions.
- Analyze data and call out trends find and address errors to resolution.
- Develop and update high quality client reports within required timelines provide regular program status updates.
- Handle and track issues brought by subcontractors customers and customer service representatives.
- Address client and customer issues with a positive attitude.
- Other duties as required to support our work nationally and provide direct support to division leadership as needed.
What we need you to have (minimum qualifications):
- Bachelors Degree in (Energy Markets Business Information Technology Economics Environmental Science or Studies or related subject preferred but not required)(Candidates can substitute one year of experience for each year of education.)
- 2 years of professional relevant experience
- Experience in Microsoft Office (specifically Excel)
What we would like you to have (preferred):
- Prior experience supporting or participating in utilitysponsored demand side management programs.
- Experience with customer management and engagement.
- Ability to work independently in a fastpaced environment while maintaining multiple deadlines with a clientfirst mindset.
- General understanding of state and federal initiatives related to load management.
- General understanding of energy markets and PJM.
- Excellent verbal interpersonal and written communication skills.
- Strong analytical problemsolving and decisionmaking capabilities.
- Additional skills: SharePoint Teams PowerBI
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cuttingedge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether inperson or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on fulltime employment is:
$67020.00 $113934.00Columbia MD (MD12)Required Experience:
Manager
Employment Type
Full-Time
