Product Evangelist

Role Overview:

We are looking for a passionate and engaging Product Evangelist to help drive awareness adoption and loyalty for our new International Trade Platform. This role bridges proposition product marketing and customer successbringing our Global Platform and Ecosystem to life for both partners and end users. Youll be instrumental in generating interest and securing new subscribers and partners.

Key Responsibilities:

1. Product Demonstrations & Evangelism

• Deliver engaging tailored demonstrations of the platform to prospective partners and SME customers

• Present to executive leadership at partners including government departments commercial partners industry bodies and chambers.

• Represent the platform at industry trade shows webinars and launch events to drive awareness and lead generation

• Act as a subject matter expert and storytellershowcasing how the platform solves realworld trade challenges for small businesses

• Build strong relationships with commercial teams to support the sales funnel with live demos use cases and objection handling

2. Subscriber Acquisition & Onboarding

• Serve as a key player in driving SME subscriber acquisitioncontributing directly to this core KPI

• Partner with marketing and customer success teams to convert leads into active subscribers through highimpact demo sessions

• Guide new users through onboarding helping them understand the full value of the platform from day one

• Develop feedback loops and onboarding materials that improve conversion rates and reduce early churn

3. Customer Success & Retention

• Engage with subscribers postonboarding to ensure successful platform adoption and satisfaction

• Identify opportunities for upsell crosssell and feature adoption through usage insights and user interactions

• Act as a trusted voice of the customer influencing product and support decisions based on firsthand feedback

• Contribute to building a community of engaged users by supporting forums webinars and customer events

4. Market Feedback & Product Insight

• Facilitate user testing sessions pilot groups and feedback forums to capture insights from realworld users

• Translate customer needs and barriers into actionable insights for product marketing and engineering teams

• Continuously refine demo scripts and engagement approaches based on learnings from the field

Qualifications:

• Strong presentation storytelling and interpersonal skills

• Ability to communicate technical concepts in a userfriendly commercial way

• Experience supporting SMEs in navigating international trade crossborder logistics or compliance challenges

• Familiarity with SaaS platforms or digital tools related to trade logistics or finance

• Proven ability to support sales pipelines and drive product adoption through live demos and customer engagement

• Comfortable working crossfunctionally across product marketing sales and support

• Selfmotivated resourceful and energized by working directly with customers and solving realworld problems

A few of the benefits

• Youll have a great compensation package private health & dental insurance corporate discounts and career development through Dentsu University and free access to LinkedIn learning

• 29 days of annual leave (25 days of regular holidays birthdays off and 3 additional wellness days)

• We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and New Years

• Youll have a hybrid working schedule

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us this is the foundation for great innovation which in turn generates better outcomes for our people partners and communities. This is why we encourage applications from people with disabilities and of all ages nationalities backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles we cant promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process please discuss this with our recruitment teams

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