Guest Services Officer
Guest Services Officer
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Job Description
About National Trust Queensland & the Currumbin Wildlife Sanctuary
Voted one of the Gold Coasts most popular tourist destinations Currumbin Wildlife Sanctuary (CWS) is the crown jewel of the National Trust of Australia (Queensland) NTAQ properties. As one of Queenslands earliest naturebased tourist destinations the Sanctuary is a physical embodiment of everything the NTAQ represents:to conserve and advance our natural and cultural heritage for future generations.
About the Role
As we continue to welcome visitors to the Currumbin Wildlife Sanctuary we have an opportunity for a passionate and friendly Guest Services Officer to support the delivery of providing a warm welcome to our visitors selling tickets and memberships and providing an overall exceptional visitor experience.
As our enthusiastic and reliable Guest Services Officer you will deliver a warm welcome to our guests and deliver accurate administration directions and information to our visitors.
Reporting to our Guest Services Manager you will be part of a friendly and welcoming team and be responsible for providing customer service to a diverse range of people and providing accurate and timely information to visitors enquiries.
About You
To be successful in this role you must have excellent communication and customer service skills & are comfortable communicating with both local and international guests. Previous experience in ticketing reservations or guest relations will be highly regarded. Other key skills and qualifications we are looking for include:
- Excellent customer service and telephone skills & the ability to solve customer complaints
- Experience in cash handling and operating a POS system
- Have excellent time management skills ability to works autonomously and are a team player with an energetic and positive attitude
- As this is a casual position you will have availability to work across weekends public holidays and school holidays
- Must be comfortable working in an outdoor environment that includes birds & reptiles
What we can offer
Just as our charter is to protect conserve and celebrate the Environmental Built and Cultural heritage of our State we also are committed to ensuring our Team Members are protected taken care of and of course celebrated! We offer current and future team members:
- Benchmarked Salary
- Free OnSite Parking
- Tertiary Education Partners for access to recognised Qualifications
- Flexible Working Arrangements and Study Leave
- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
- Currumbin Wildlife Sanctuary Family & Friends Passes
- Access to 470 fitness facilities through Fitness Passport for you and your family
Required Experience:
Unclear Seniority
Employment Type
Gig
