Field Service Engineer
Field Service Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
PURPOSE: Gauteng Pretoria
Effective Desk top support and management of incidents including other IT requirements and projects. The successful candidate needs to be located in Pretoria and will provide support to various client location and surrounding areas. Own reliable vehicle is a requirement due to the various locations supported.
Duties & Responsibilities
- Grade 12
EXPERIENCE:
- 47 years experience in IT software and hardware support. End User support with a troubleshooting skills and networks exposure. Understanding of Service Level Agreements.
TECHNICAL / LEGAL CERTIFICATION
- IT Diploma/certificate
- CompTIA A
- CompTIA N
- CompTIA Server
- ITIL v3 Foundation Certification (advantageous)
- MCSE (Advantageous)
KEY PERFORMANCE AREAS
- End user support Resolve logged incidents as per client contract
- Deliver customer service Communicate dress and display positive attitude
- Quality incident resolution Ensure incident is resolved on first contact within SLA
- Compliance to pending rules Ensure compliance to pending rules is followed
- Quality data input Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards
- Preventative maintenance Identifies possible risks and reports to Team Lead
- Deploy Monitor Repair Support and Manage Desktop & Notebook Hardware Manage Windows Operating Systems Office Automation Software Printers Scanners Faxes
- Setup desktop computers and peripherals and test network connections install software for various applications and programs
- Ask targeted questions to diagnose problems
- Guide users with simple stepbystep instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet Gijima standards
- Test computers to ensure proper functioning of computer systems.
- Adhere to policies as per corporate manuals and directives.
- Preinstallation audits Ensure preinstallation audits conducted and maximum optimization of printers achieved
- Compliance Ensure compliance to relevant client checklist/SOP.
- Utilization of Resolve IT Ensure closure of tasks/incidents on Resolve IT in real time
- Comply to Company processes/policies
- Manage operational expenses and accurate recording of related items (travel cellphone overtime standby leave)
- Manage tools of trade (Gijima assets) e.g. Cellphone IPAD
- Standby and overtime may be required on an AD Hoc Basis
OTHER REQUIREMENTS:
- Valid Drivers license must be code B
- Must have demonstrated driving ability for 5 years or more
- Clear criminal record
- Ability to work productively with minimal supervision
- Good communication and customer service skills
- Exceptional Troubleshooting skills
- Understanding of tools and grasping new technology needed to complete repairs.
APPLICATIONS: Those who are interested are invited to submit their CV together with proof of their tertiary and other qualifications to by no later than close of business of 18th May 2025Preference will be given to designated individuals and internal applications within the employment equity framework of Gijima.
Employment Type
Full-Time
