Senior Administration Specialist
Senior Administration Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Lets Write Africas Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Performs routine administrative duties such as drafting correspondences scheduling appointments organising and maintaining data as well as assisting internal and external stakeholdersThis role utilises expert knowledge in the specific fields of administration / product / process to resolve technical and complex problems usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts.
- This role functions as a subject matter expert in a specific field of administration / product / process.
- Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.
- Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).
- Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.
- May act as a coach for Specialist staff.
- Often consulted for system enhancements.
- Could be accountable for major administration processes and the project management thereof (usually with an extended timeline in excess of a month).
- Employer Engagement to build retain and maintain relationship
- Engage and Support all Distribution Channels wrt escalation is issues/ providing business updates @ pay offices/ responding to deduction enquiries
- Premium Collection: Billing Collection Allocation and Reconciliation (RMM and PF)
- Facilitate deductions for unique events (YPU)
- Management Reports
- Drive implementation of New Business to improve FAC and reduce NTU
- Drive efficiencies in processes and at pay offices
- Exceptions managements
- This role functions as a subject matter expert in a specific field of administration / product / process.
- Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.
- Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).
- Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.
- May act as a coach for Specialist staff.
- Often consulted for system enhancements.
- Could be accountable for major administration processes and the project management thereof (usually with an extended timeline in excess of a month).
- Initiates processes and deals with clients requests across different platforms while adhering to productivity standards.
- Individually accountable for managing own time tasks and quality of output for periods of 1 day to a maximum of 3 months.
- Improve knowledge and competencies by continual selfstudy and making use of learning opportunities available in the business.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Takes accountability for own performance personal and career development.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
- Hyphen vantage system knowledge advantageous
Requirements:
- Matric (Compulsory)
- Minimum of 3 years experience in the financial industry
- Own car and drivers license required
- Travelling will be required throughout Mpumalanga/Limpopo
Location: Based in Nelspruit
Skills
Accounting Action Planning Billing Budget Management Calendar Coordination Coach Team Members Computer Literacy Consultation Data Analysis Database Reporting Data Compilation Data Interpretations Digital Literacy Escalation Resolution Executing Plans Management Reporting Numerical Aptitude Oral Communications Process Efficiencies Report ReviewCompetencies
Decision QualityDirects WorkEnsures AccountabilityManages ComplexityOptimizes Work ProcessesPlans and AlignsTech SavvyEducation
Matriculation Certificate (Matric) (Required)Closing Date
19 May 2025 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Required Experience:
Senior IC
Employment Type
Full-Time
