Transporter/Courier

Its more than a career its a calling.

Worker Type:

Job Summary:

Job Responsibilities and Requirements:

POSITION ACCOUNTABILITIES AND PERFORMANCE CRITERIA

1. Completes Transportation requests promptly correctly and efficiently. (1 2 3 5 8)

Criteria

Transports patients as assigned by computerbased system or by supervisor lead person or director without delay.

Utilizes proper Ticket To Ride form when moving patients between inpatient nursing units and ancillary departments.

Demonstrates competency in administering patients oxygen and O2 equipment needs during transport.

Immediately informs supervisor or lead person of delays in response times.

Responds to pages from director supervisor or lead person immediately.

Demonstrate ability to relate to coworkers in a professional and respectful manner in order to assure and promote a culture of safety. Maintains professional behavior and observes hospital and departmental dress code at all times.

Assumes responsibility and ownership in solving problems and resolving complaints when possible; refers to supervisor or director if necessary.

Demonstrates respect and compassion for internal and external customers while delivering prompt; courteous service.

Extends apologies as appropriate when service fails and then takes immediate corrective action.

Introduces self identifies patient by checking armband.

Returns equipment to department when found throughout hospital facility.

Has an understanding of age specific conditions when working with patients/customers.

2. Communicates effectively with followup when necessary. (1 3 5 6)

Criteria

Communicates effectively and respectfully when working with patients/customers supervisors and other staff.

Contacts supervisor on any unclear or potentially problematic issue.

Attends staff meetings and is responsible for knowledge of content.

Maintains proprietary information discusses confidential information in private avoids gossip.

Refrains from using cell phones or computers for personal use while on duty.

3. Competence and Collaboration: Demonstrates attitude of cooperation and professionalism when working. (1 2 3 5 6)

Criteria

Adheres to dress code.

Observes SSM Health Saint Louis University Hospital Standards of Conduct.

Demonstrates organizational ability accepts assignments and attends inservices and staff meetings.

Adheres to operational guidelines in supervisors or lead persons absence.

4. Basic Life Support

All transporters must be certified in Basic Life Support (BLSCPR).

5. Safety/Infection Control: Practices according to safety and infection control policies. (1 2 3 4 5)

Criteria

Utilizes proper body mechanics.

Follows patient safety guidelines including but not limited to checking patient ID wristbands with patient charts prior to conducting any transports.

Practices standard precautions and disposes of hazardous waste per established guidelines.

Maintains a safe clean comfortable and therapeutic environment for patients/families/employees in accordance with hospital standards.

Maintains clutter free environment.

Keeps conversations and background noise to a minimum.

Adheres to dress code.

Reports risk management concerns.

Works in a constant state of alertness and safe manner.

6. Service: Provides service excellence to the customers of Saint Louis University Hospital by delivering timely high quality care in a courteous and respectful manner. (1 2 3 4 5)

Criteria

Adheres to procedures infection control measures (blood borne pathogen standard) and patient safety guidelines in the deliverance of quality service.

Keeps noise to a minimum.

Assumes personal responsibility for cleanliness and safety.

Picks up trash notify housekeeping and maintenance of deficiencies.

Ensures equipment is kept clean and in good working order.

Retrieves and returns any abandoned equipment from corridors garage etc.

Ensures malfunction equipment is tagged and immediately removed from service.

Communicates in pleasant and effective manner with patients families and staff at all times.

7. Quality Improvement (QI): Incorporates Quality Assessment into ones daily work. (1 2 3 4 5)

Criteria

Keep supervisor informed of any operational problems.

Contributes to hospital department performance improvement goals.

8. Age Appropriate Care: Provides age appropriate services to:

X Infant X Child X Adolescent X Geriatric

Criteria

Provide a safe environment by following age appropriate safety measures.

Communicates effectively by following age appropriate techniques

Involves family or significant other in decision making related to services provided.

9. Demonstrate ability to relate to coworkers in a professional and respectful manner in order to assure and promote a culture of safety.

Rationale for Essential Functions

1. The performance of this function is the reason the job exists.

2. These are limited employees among whom the performance of this function can be distributed.

3. This function occupies a great deal of the employees time.

4. This function is highly specialized. Employees are hired for the skill/ability to perform this function.

5. Failure to perform this function may have serious consequences.

6. The function was performed by past employees and is performed by current employees.

7. Exposure to blood borne pathogens that requires the use of protective equipment.

8. Exposure to tuberculosis that requires the use of protective equipment.

Job Specifications

MINIMUM EDUCATION:

Preferred Education: High School diploma/GED or 10 years of work experience

Preferred minimum experience: Previous customer service and/or patient experience.

Work experience in a position that or ability to work in involved high interaction with the public and efficient communication skills.

PHYSICAL REQUIREMENTS:

Lifts positions push and/or transfer patients and equipment.

Considerable reaching stooping bending kneeling crouching lifting pushing pulling 100 pounds.

Must be able to remain calm and work concisely in highly demanding circumstances.

Must have normal vision (with/without the use of corrective lenses).

Must hear and speak suitably for normal conversation.

May require the wearing of protective equipment i.e. gloves mask gown goggles etc.

EmployeeDate:

SupervisorDate:

Department HeadDate:

AdministrationDate:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be constructed as an exhaustive list of all duties responsibilities and skills required of personnel so classified. An individual working in this job classification must also perform specific job tasks upon request by supervisory personnel. Furthermore the duties and responsibilities for this job classification are subject to change at the discretion of Saint Louis University Hospital.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

State of Work Location: Illinois Missouri Oklahoma Wisconsin

• Basic Life Support HealthCare Provider (BLS HCP) American Heart Association (AHA)

Work Shift:

Department:

Scheduled Weekly Hours:

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (prorated based on FTE).

• Flexible Payment Options:our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned unpaid base pay(fees may apply)before payday.

• Upfront Tuition Coverage:we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race color religion national origin age disability sex sexual orientation gender identity pregnancy veteran status or any other characteristic protected by applicable law. Click here to learn more.