Head of Data Strategy & Operations - Customer Marketing
Head of Data Strategy & Operations - Customer Marketing
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Job Description
Head ofData Strategy & Operations Customer Marketing
National:/ London:
The role exists to own the vision and strategy for Customer Data at Aviva and drive its strategic planning and operational execution to ensure delivery of value at scale. The role will partner with Digital and Marketing senior leadership within C&M and Propositional teams within IWR and GI to translate strategic goals into actionable data programs and initiatives. It is also a key advisor to the Chief Data Officer and a visible leader that champions the Customer Data agenda across the organisation.
A bit about the job:
The role requires a strong strategic thinker with proven experience of driving transformational change in complex organizations and deep understanding of data as enabler of decisionmaking and driver of operational effectiveness in a fastevolving technology landscape.
- Define the medium to longterm Customer Data Strategy and Roadmap to support Avivas business ambitions in C&M and the markets
- Make prioritisation decisions to design a strategic data change portfolio enabling an annual change budget for C&M with a significant ROI over 5 years
- Manage business demand into the Data team design annual strategic priorities for the CDO team and define KPIs and OKRs reportable to the Aviva Executive Committees and Board to demonstrate the success and impact of data programs
- Develop and implement the Data strategy ensuring alignment with vision roadmap and performance targets
- Engage and align stakeholders ensuring effective budgeting financial oversight and high senior stakeholder engagement
Skills and experience were looking for:
- Demonstrates high intellectual curiosity and strong expertise in Data AI and technology evolution
- Exhibits strategic thinking with the ability to balance longterm vision and immediate priorities
- Possesses excellent consultative and communication skills to work with senior stakeholders influence direction and resolve challenges
- Has extensive experience in strategy planning and transformation roles within fastmoving and large matrix organizations
- Proven ability to partner and collaborate with crossfunctional senior stakeholders with credibility at CxO levels and preferably a good understanding of financial services
What youll get for this role:
Our purpose with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- National salaryand London salary(depending on location skills experience and qualifications)
- Bonus opportunity 25% of annual salary Actual amount depends on your performance and Avivas.
- Generous pension scheme Aviva will contribute up to 14% depending on what you put in.
- 29 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
- Make your money go further Up to 40% discount on Aviva products and other retailer discounts
- Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carers leave
- Flexible benefits to suit you including sustainability options such as cycle to work
- Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50% of their time in our offices every week combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please give Harjot Kaur a call onor send an email to
Required Experience:
Director
Employment Type
Full Time
