Concierge Customer Service Advocate III
Concierge Customer Service Advocate III
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Job Description
Summary
Provides prompt accurate thorough and courteous responses to all complex customer inquiries. Inquiries are typically nonroutine and require deviation from standard screens scripts and procedures. Performs research as needed to resolve inquiries.
Description
Location: This position is fulltime (40hours/week) MondayFriday in a typical office environment. You will work an 8hour shift scheduled during our normal business hours of 9:30AM6:00PM. It may be necessary given the business need to work occasional overtime. This role is located in Columbia SC OR Greenville SC.
What Youll Do:
Responsible for accurate and timely response to complex telephone written web or walkin inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity quality and timeliness standards.
Initiate corrective actions process adjustments or perform other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems.
Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed.
Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies.
Assist with the training of new employees and cross training of coworkers.
To Qualify for This Position Youll Need the Following:
Required Education: High School Diploma or equivalent.
Required Work Experience: 2Years Customer service or claims processing experience OR Bachelors Degree in lieu of work experience.
Required Software and Tools: Working knowledge of Microsoft Office.
Required Skills and Abilities:
Strong oral and written communication skills.
Proficient in spelling punctuation and grammar.
Strong organizational analytical and customer service skills.
Ability to handle high stress situations.
Basic business math proficiency.
Ability to handle confidential or sensitive information with discretion.
Ability to learn and operate multiple computer systems effectively and efficiently.
We Prefer That You Have the Following:
Preferred Work Experience: 3 YearsCustomer service or claims processing experience.
Preferred Education: Associate DegreeAny Major
Preferred Skills and Abilities: Ability to persuade negotiate or influence.
Preferred Software and Other Tools: Knowledge of database software.
Our Comprehensive Benefits Package Includes the Following:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
Subsidized health plans dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
Onsite cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies theaters zoos theme parks and more
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills advance their careers and contribute their unique abilities to the growth of our company.
What To Expect Next:
After submitting your application our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities pregnant individuals individuals with pregnancyrelated conditions and individuals needing accommodations for sincerely held religious beliefs provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment please email or callext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a casebycase basis.
We participate in EVerify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Heres moreinformation.
Some states have required notifications. Heres more information.
Employment Type
Full-Time
