Sr Application Specialist
Sr Application Specialist
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Job Description
About the Role:
Grade Level (for internal use):
10The Team:
S&P Globals Solutions Product Support in the AsiaPacific (APAC) region is to provide technical support to clients using S&P Globals Enterprise Solutions specifically focusing on support for the Software business.
S&P Global provides Software offerings for Banks Asset Managers Hedge Funds Insurance companies Software companies and Treasury functions in large institutions. With offices in EMEA North America APAC and India. Our software offering has a global reach and increasingly clients require work to be carried out remotely from their main office.
The Impact:
The Support Role in APAC for S&P Globals Solutions business offers several impactful opportunities for individuals starting their careers in the company. Here are some key impacts of this role
Building a global network: As part of the Support Role individuals become part of a global community. They have the opportunity to connect with mentors peers and teams from around the world. This network enables them to access a wealth of knowledge and support fostering personal and professional growth.
Knowledge sharing and collaboration: In the Support Role individuals are encouraged to share their knowledge and collaborate with colleagues. This collaborative environment allows for continuous learning and the exchange of ideas contributing to individual and team development.
Skill development: The Support Role in APAC offers valuable opportunities for skill development. Individuals learn how to effectively troubleshoot technical issues provide support to clients and communicate complex information in a clear and concise manner. These skills are transferable and can be beneficial for future career advancement.
Whats in it for you:
As an Senior application Specialist in the APAC there are several benefits and opportunities for you:
Expertise development: By focusing on the software application you will have the opportunity to become an expert in these Enterprise Solutions. This expertise will not only enhance your technical skills but also increase your market value as a specialist in these areas.
Career growth: As you gain indepth knowledge and experience with our software offerings you can pave the way for future career growth within S&P Global or in the broader industry. Your specialized skills and expertise will open doors to various career opportunities such as product management implementation consulting or leadership roles within the product support domain.
Client interaction and impact: Working directly with clients and providing highquality support and training allows you to have a direct impact on their experience and success with our software offerings. Building strong relationships with clients and helping them overcome challenges can be rewarding and fulfilling.
Crossfunctional collaboration: As a Product Support Specialist you will collaborate with colleagues across different business lines and regions. This collaborative environment fosters knowledge sharing exposes you to diverse perspectives and helps you develop a broader understanding of the organizations operations and product offerings.
Responsibilities:
- Become an expert in all facets of supported financial products
- You will be responsible to provide product support to clients for thinkFolio.
- Provide outstanding client services by presenting timely and positive resolutions to clients across all aspects of application support for thinkFolio.
- Effectively and efficiently troubleshoot client issues to resolution and escalate as needed work with internal groups to document issues and deliver effective solutions
- Monitor all incoming support channels to address client inquiries quickly and efficiently and manage multiple requests simultaneously.
- Maintain multiple clientreported questions or issues and document written and verbal communication in our internal service management system.
- Work directly with senior managers on a regular basis and collaborate with colleagues across business lines and regions.
- You will contribute to the development and maintenance of product documentation including user guides troubleshooting guides and knowledge base articles.
What Were Looking For:
The ideal candidate is inquisitive and quick learner of new technologies and financial products while effectively communicating and engaging clients. They are detailoriented enjoy finding solutions for complex issues and have the ability to provide stepbystep solutions.
- Education and qualifications: A bachelors degree in computer science information technology or a related field is typically required.
- Experience: 5 years of experience in providing product support for enterprise software applications experience in the financial services industry or working with investment management systems is preferred. Proven experience in troubleshooting complex issues and providing effective solutions is essential.
- Proficiency in SQL scripting languages and data analysis tools is often required.
- Problemsolving and analytical abilities: Strong problemsolving skills including the ability to analyze complex issues identify root causes and develop innovative solutions. The capacity to work under pressure prioritize tasks and meet tight deadlines is important for handling multiple support requests simultaneously.
- Customeroriented mindset: A customercentric approach with a focus on delivering exceptional support and ensuring client satisfaction.
- Communication skills: English Good communication skills to be able to communicate with Global Teams
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision Professional (EEO2 Job CategoriesUnited States of America) OPRTON202.1 Middle Professional Tier I (EEO Job Group)
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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