Sales Executive
Sales Executive
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Job Description
ABOUT GREYSTAR
Greystar is a leading fully integrated global real estate company offering expertise in property management investment management development and construction services in institutionalquality rental housing logistics and life sciences sectors. Headquartered in Charleston South Carolina Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America Europe South America and the AsiaPacific region. Greystar is the largest operator of apartments in the United States manages more thanunits/beds globally and has a robust institutional investment management platform comprised of more than $79 billion of assets under management including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of worldclass service in the rental residential real estate business. To learn more visit .
JOB DESCRIPTION SUMMARY
Role Summary:The Sales Executive is responsible for supporting marketing leasing and occupancy/revenue objectives for Canvas/Chapter by delivering activities related to leasing to new residents and renewals of existing residents. These include qualifying leads arranging community tours and unit viewings and completing the requisite resident administration to secure the lease.
JOB DESCRIPTION
Role Summary:
The Sales Executive is responsible for supporting marketing leasing and occupancy/revenue objectives for Canvas/Chapter by delivering activities related to leasing to new residents and renewals of existing residents. These include qualifying leads arranging community tours and unit viewings and completing the requisite resident administration to secure the lease.
Key Role Responsibilities:
- Works as part of a team supporting and respecting other team members to deliver exceptional resident living
- Responds to all incoming sales enquiries in a timely manner in line with set targets
- Initiates proactive outbound contact to convert lead generation and existing database contacts as above.
- Actively understands updates and improves knowledge of community amenities units and local area features.
- Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
- Plans and organises daily activities to maximise the time to achieve targeted leasing numbers
- Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
- Supports all communities including cross selling based upon potential resident requirements.
- Follows up on receipt of required documentation contract returns and processes payments.
- Manages cancellations in line with targets and can negotiate a compromise where required
- Undertakes marketing activities to promote the property and monitors competitor activity
- Periodically lead morning huddles with the broader Sales team
- Ensure the accuracy of our advertised content (online/marketing materials etc) making use of our knowledge of the assets and regular use of platforms
- Triage nonsales enquiries and ensure they are managed in a professional manner
Organisational Responsibilities:
- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements organisational standards and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
- Demonstrates appropriate safe behaviours in accordance with Company property and departmental policies procedures and standards by immediately reporting any mechanical or electrical equipment malfunctions employee/visitor/resident injuries or accidents or other safety issues to appropriate individual(s).
- Identifies areas for improvement offers suggestions to improve efficiency and productivity and implements ideas that achieve operational excellence.
- Keeps abreast of current changes in technology processes and standards within the industry and area(s) of responsibility by attending internal and external training classes.
Role Scope:
- This role reports to the UK Senior Sales Manager Student
- This role will support other Greystar brands during peaks of activity as required
- This role will require to be in the Head Office minimum 2 days per week assuming a reasonable area to work successfully from home
Key Relationships:
- Community Managers and Community Teams.
- Sales Marketing Regional Operations Managers
- Corporate Support Teams including HR Finance Systems & Capital Projects.
- Prospective residents
- Agent & 3rd Party Partners
About You
Knowledge & Qualifications:
- Good level of general education evidencing literacy and numeracy
- Proficient in the use of Microsoft office packages including Word Excel and Outlook as well as other systems such as databases/ booking systems e.g. Salesforce is desirable
Experience & Skills:
- Excellent customer service skills and experience in a sales role in a similar worldclass accommodation/hospitality/leisure or reservations/membership environment.
- The ability to influence adapt at pace and be motivated by exceeding customer service and sales targets
- Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail
- Culturally aware and able to adapt relationship building communications and negotiation skills to suit audience.
- A team player who is evidently approachable and welcoming
- Proactive with a can do attitude and an ability to act autonomously taking decisions and/or action when required.
- Proficient at using online and web tools/resources for gathering and presenting research and information
- Fluent English verbal and written communication skills
- Additional language skills are desirable
Behaviours & Values:
- Integrity We will stay true to the highest ethical standards and principles and be honest trustworthy and humble in all of our words and actions.
- Respect We will accept and value our individual differences and show genuine consideration for the thoughts needs and ideas of others. We value and encourage a work/life balance.
- Accountability We will take responsibility and accept ownership for our words actions tasks and results and respectfully hold others to the same standard.
- Professionalism We will proudly present a positive dignified and businesslike image at all times through our appearance behaviour and interactions with others.
- Teamwork We will work together to accomplish goals solve problems and enrich our work environment.
- Service We will make service our top priority by giving our time knowledge and experience to serve the needs of our customers community and team members.
Required Experience:
IC
Employment Type
Full-Time
