Senior Administrator
Senior Administrator
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Job Description
Senior Administrator
Salary: 28050 per annum plus company benefits
Location: Leeds LS10 1AB
Contract: Full Time Permanent
Shifts: 37.5 hours per week Monday Friday 9am until 5:30pm with 1 hours unpaid lunch break
Work model: Fully onsite
Williams Lea seeks a Senior Administrator to join our team!
Williams Lea is the leading global provider of skilled technologyenabled businesscritical support services with longterm trusted relationships with bluechip clients across investment banks law firms and professional services firms. Williams Lea employees nearly 7000 people worldwide who provide efficient business services at client sites in often complex and highly regulated environments from centralised Williams Lea onshore facilities and through best cost company offshore locations.
Purpose of role
The Senior Administrative Associate provides a variety of administrative support functions to a site office and/or client which may include tasks such as expense reports time entry invoice entry calendar and phone management and opening client matters.
The Senior Administrative Associate will be a proven subject matter expert that will assist with training operational process improvements and provide thought leadership to the wider team of Admins.
Key responsibilities
- Perform work in administrative support including but not limited to answering phone lines providing customer service editing/transcribing documents data entry for expenses/time/invoices/other creating reservations/scheduling (meetings conference rooms A/V hospitality travel concierge)
- Oversight for confidential company information including but not limited to corporate credit card information Pcards employee and client distribution lists prospective and current employee information etc
- Utilize appropriate logs and/or tracking software for all administrative support work
- Ensure that job tickets are properly filled out before beginning work
- Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
- Communicate with team members lead supervisor or client supervisor or client on job or deadline issues
- Meet contracted deadlines for accepting completing and delivering all work
- Troubleshoot basic equipment problems
- Assist in developing training plans and process maps for the administrative operation
- Deliver training plans to a team of Admins
- Serve as a subject matter expert and resource for junior employees
- Interact with clients in person over the phone via video or electronically
- Prioritize workflow
- Performs Quality Assurance on own work and work of others
- Answer telephone emails and place service calls when needed
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a costefficient manner
Personal attributes
- Minimum (2) years administrative support experience in a professional organization preferably in the legal or banking industry
- Advanced in the use of MS Office software (Word Excel PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client
- Familiar with other software programs for providing administrative support
- Strong attention to detail; able to work on multiple projects simultaneously
- Must have good organizational skills
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion
- Able to exercise good judgment to make decisions that conform to business needs and policy
- Good problemsolving skills with the ability and understanding of when to escalate a problem to a supervisory level
- Ability to maintain professional composure when working with immediate deadlines
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fastpaced environment
- Ability to communicate professionally both verbally and in writing
- Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
- Must be selfmotivated with a positive attitude
- Proven customer service skills are required to create maintain and enhance customer relationships
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your wellbeing we offer a comprehensive benefits package including but not limited to:
- 25 days holiday plus bank holidays(prorata for part time roles)
- Salary sacrifice schemes retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TVs laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycletowork scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (which includes colour nationality and ethnic or national origins) religion or belief sex or sexual orientation (each of these being a protected characteristic in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
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Senior IC
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