Global Support Specialist - Karlstad

Were looking for a Global Support Specialist to be a primary contact for IT support ensuring that users receive efficient and highquality technical assistance. This person will represent the IT department advocating best practices and delivering excellent support services both onsite and remotely.

Main Responsibilities:

Handle incoming support requests through designated channels making sure users follow established support protocols.
Assess and organize tickets based on a defined priority framework.
Provide inperson assistance when remote support isnt sufficient escalating complex issues to second or thirdline support when needed.
Manage the ordering storage and allocation of IT equipment (e.g. laptops phones accessories) in accordance with the companys hardware standards.
Set up and deliver devices to users ensuring software drivers and peripherals are properly installed.
Record incidents resolutions and technical knowledge in internal documentation systems to support both users and IT staff.
Serve as an onsite IT technician helping to maintain consistent service levels across locations.
Log support cases and service requests to support datadriven decisions and continuous service improvement.
Keep records updated and detailed to ensure accuracy and accountability.
Deliver consistent IT support while optimizing costs and resources across multiple sites.
Take part in ongoing improvement efforts to enhance IT support operations and user satisfaction.

Core Competencies and Qualities:

Demonstrated background in technical troubleshooting and support in networked environments.
Strong customer support orientation with the ability to explain technical concepts clearly to nontechnical users.
Responsible selfmotivated and adaptable with a proactive mindset.
Works well under pressure with sound judgment and the ability to prioritize effectively.
Excellent at managing multiple tasks and documenting actions clearly.
Fluent communication skills in both Swedish and English written and spoken.
Teamoriented but also confident working independently.
Embraces change and focused on process and service improvements.
Strong interpersonal skills with the ability to build lasting professional relationships.

Required Technical Skills and Experience:

Solid knowledge of Active Directory EntraID and Intune.
Experience supporting Windowsbased client and server environments.
Proficient in using Microsoft Office applications.
Understanding of printers and print management solutions.
Skilled in supporting and troubleshooting mobile phones and tablets.
Capable of using remote desktop support and troubleshooting tools.
Experience participating in or leading ITrelated projects.
Background in IT functions within the paper industry is an advantage.
Familiar with executing and managing test plans.
A good grasp of IT fundamentals including frameworks and methodologies relevant to the companys IT environment.

This role offers a handson opportunity to play a vital role in ensuring seamless IT operations across global locations with a strong focus on user support operational excellence and service improvement.

Start Date & Application:

Duration: May/June December 2025 (Fulltime)
Application Deadline: ASAP
Location: Karlstad
Contact Person:
Selections and interviews are ongoing!

Sway Sourcing is an innovative recruitment partner specializing in quickly and efficiently matching the right talent with the right company. While our core focus lies within Finance Administration HR Marketing and IT we also possess the broad expertise and flexibility needed to deliver tailored recruitment solutions across all industries.

Although we are a relatively new player in the market we have already earned the trust of many of Swedens largest companies and operate both nationally and internationally. With offices in Sweden and Spain we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us a natural partner for companies looking to stay ahead in their recruitment efforts.