Operations Manager
Operations Manager
Posted on :
13-05-2025
Employer Active
1 Vacancy
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Job Description
We are proud to partner with Monark Group in their hiring an Operations Manager to join their passionate team and help drive operational excellence across various initiatives.
About You
In this role you will lead program management efforts support business growth and ensure daytoday operations are executed efficiently. Your ability to collaborate with crossfunctional teams and external partners will be vital to turning Monarks vision into reality.
About Monark:
Monark Group is a diversified holding company committed to powering strategic growth and innovation across three core arenas: Global Shipping Logistics Health Technology and Real Estate Development. With more than five decades of industry expertise we combine deep technical knowhow rigorous quality standards and a peoplefirst culture to deliver measurable impact for our clients partners and communities.
Monark Group is a diversified holding company committed to powering strategic growth and innovation across three core arenas: Global Shipping Logistics Health Technology and Real Estate Development. With more than five decades of industry expertise we combine deep technical knowhow rigorous quality standards and a peoplefirst culture to deliver measurable impact for our clients partners and communities.
At Monark Group their mission is to innovate responsibly partnering with purposedriven organizations to solve complex challenges empower people and build resilient ecosystems. Recognized as a Great Place to Work forwe cultivate a culture of integrity collaboration and continuous improvement:
- Integrity & Trust: We hold ourselves to the highest ethical standards in every endeavor.
- People Empowerment: We invest in our team s growth believing that empowered individuals drive the greatest impact.
- Innovation & Excellence: We challenge conventions embracing bold ideas and cuttingedge technologies to deliver bestinclass solutions.
- Sustainability & Community: We prioritize longterm responsible growth balancing business goals with environmental stewardship and social responsibility.
Key Responsibilities:
Program Management and Coordination
- Oversee the planning organizing and execution of programs in alignment with organizational goals.
- Ensure policies and best practices are consistently implemented and maintained.
Team Leadership and Stakeholder Engagement
- Provide guidance and leadership to crossfunctional teams fostering a supportive and collaborative environment.
- Build and maintain positive relationships with both internal and external stakeholders.
- Facilitate meetings and events including agenda preparation and schedule coordination.
Operational Efficiency and Innovation
- Lead daytoday operational tasks that contribute to business growth and program development.
- Identify and address operational challenges proposing strategic improvements to enhance efficiency.
- Troubleshoot issues with services or products to ensure timely resolutions.
Communication and Reporting
- Develop presentations summaries and other communication materials to promote companywide understanding of programs.
- Prepare reports and analyze data to support management in datadriven decisionmaking.
Training and Mentorship
- Equip contact center representatives with the knowledge tools and resources required for effective customer interactions.
- Collaborate with various departments to refine operational procedures aligned with business objectives.
Technology and Systems Optimization
- Ensure effective use of technology for operational processes staying updated on call center systems and tools.
- Evaluate new technologies and processes to optimize performance and productivity.
Additional Responsibilities
- Take on other duties as assigned to support organizational needs.
Requirements
- Proven Experience: 2 years in roles such as Operations Manager Customer Support Supervisor Team Lead Operations Analyst or Project Manager
- Educational Background: High school diploma required; a bachelor s degree in a related field is strongly preferred.
- Leadership Abilities: Demonstrated experience managing and motivating teams to achieve operational goals.
- Industry Knowledge: Familiarity with omnichannel support models and call center systems (e.g. Five9 Genesys Zendesk).
- Organizational Skills: Strong time management and organizational abilities to handle multiple priorities effectively.
- Communication Excellence: Outstanding verbal and written communication skills with a keen eye for detail in grammar and punctuation.
- Relationship Building: Proven ability to build and maintain strong relationships with both internal and external stakeholders.
- Analytical Thinking: Skilled in creative problemsolving and datadriven decisionmaking.
- Technical Proficiency: Proficient in creating impactful presentations and reports; experience with Microsoft Office Suite or similar software.
Additional Skills (Preferred):
- Certifications in project management (e.g. PMP) or process improvement (Six Sigma Lean).
- Experience leading crossfunctional teams in fastpaced environments.
- Advanced Excel or data analysis capabilities.
About destinationone Consulting
destinationone Consulting is a North America based strategic recruitment executive search and HR advisory firm serving purposeled organizations across highimpact industries. Our sector expertise spans CleanTech Education and EdTech Health and Med Tech Healthcare and Wellness Government (Municipal State and Federal) Non Profit Sustainability and other public sector domains.
How to Apply
If this opportunity aligns with your skills and career goals please apply with an updated resume in MS Word format. While we may not be able to contact everyone we will connect with candidates whose profiles match the requirements of the role.
Rest assured your profile will remain in our network and we ll reach out when a suitable opportunity arises.
To learn more about us and stay updated on opportunities follow destinationone Consulting on LinkedIn.
Thank you for considering destinationone Consulting we re excited to support you in your career journey.
3+ years of experience as an Executive Assistant or in a similar administrative role Exceptional organizational and time management skills Professional-level written and verbal communication skills High attention to detail with the ability to multitask in a fast-paced setting Strong proficiency with Google Workspace and/or Microsoft Office A high level of integrity, discretion, and reliability Valid driver s license and access to a reliable vehicle (required) destinationone Consulting is a full-service recruitment firm specializing in the permanent placement of professionals in Canada and the U.S. Our mission is to be the leading Recruitment Service in North America as a dynamic, world-class organization. To accomplish our mission, we aim to be a high-quality and trustworthy service provider in the market by creating innovative ideas to deliver customized and personalized solutions in order to achieve maximum client and candidate satisfaction. We know that finding a meaningful and rewarding job can be a long journey. If you are interested in this opportunity, please apply with an updated resume in MS Word Format. Due to the volume of resumes we receive, only those applicants whose skill set match our requirements will be contacted. Thank you for Applying.
Employment Type
Full Time
Key Skills
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