Front Desk Agent - The Little Nell
Front Desk Agent - The Little Nell
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Job Description
Position Summary
The Front Desk Agent welcomes and registers guests as well as presents statements and collects payments for departing guests. They also communicate with housekeeping maintenance and guest services to fulfill guest requests. This ideal candidate is attentive proactive and dedicated to enhancing the overall guest experience. The Front Office Agent will report to the Front Office Manager.
Job Posting Deadline
Applications for this position will be accepted until March 23 2025.
Essential Job Functions/Key Job Responsibilities
Welcome guests upon their arrival and assign rooms
Provide summary of the hotel and the amenities offered to guests
Coordinate with other departments daily needs or special requirements for all hotel guests
Recommend restaurants and activities for guests ability/skill level and interest
Responsible for maintaining cash bank and for daily settling of cash bank
Accept reservations changes and cancellations.
Coordinate with housekeeping to ensure all rooms are clean tidy and fully furnished to accommodate guests needs
Comply with all policies of the hotels and Aspen One
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
Other duties as assigned
Qualifications :
Education & Experience Requirements
High School Diploma or high school equivalent preferred
One year of customer or guest experience preferred
Previous front desk experience preferred
Knowledge Skills & Abilities
Basis knowledge of local mountain town activities and events in the area
Basic industry terminology
Knowledge of company policies and procedures
Strong problemsolving and criticalthinking skills to address guest inquiries and resolve concerns promptly
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fastpaced environment
Strong attention to detail
Ability to work independently with minimal supervision
Ability to work effectively in team settings contributing positively to group dynamics
Additional Information :
Work Environment and Physical Demands
Ability to reach crouch kneel stand walk or be on your feet for extended periods of time
Regularly work in wet hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance
Job Benefits
This position is categorized as a regular fulltime position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the everevolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Companys benefits and other compensation visit One participates in EVerify.
EVerify & Right to Work Poster
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
