Local IT Technician
Local IT Technician
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Salary Not Disclosed
1 Vacancy
Job Description
HOW YOU WILL MAKE AN IMPACT
Overview:
We are seeking an IT technician to provide second level support to our internal clients. The technician will resolve technical support requests from internal clients both remotely and in person. The technician will provide an accurate and professional resolution on all supported issues perform timely followup and accurately resolving all assigned technical issues. The IT Technician will also install configure and support new and upgraded computers printers mobile devices phones and other office peripherals.
Core Responsibilities:
Work in a ticketing system to answer evaluate resolve and document incidents or requests.
Escalate incidents or requests to third level IT support personnel IT management and other support teams as required
Deploy desktops laptops mobile phones desk phones and other office peripherals to clients and the business environment
Input and update systems or documents to maintain accurate data for IT objectives such as asset management and warranty claim
Provide VIP support to company executives
Participate in IT projects as needed
Travel to other local offices for IT support as needed
Qualifications :
WHAT YOU BRING TO THE ROLE
High School Diploma or equivalent
Minimum 3 years experience working in Desktop Support or Help Desk
Indepth knowledge of Microsoft Windows 10 11 and Office 365
Experience working in a ticketing system such as HPSM or Remedy
Excellent diagnostic and problemsolving skills
Understanding of the fundamentals of networking
Exceptional customer service skills and personable
Outstanding communication and teamwork skills
ADDITIONAL WAYS TO STAND OUT
Certification as an IT Technician (e.g. CompTIA A MCITP)
Degree in Computer Science
Experience with basic local area networking
Experience working in an asset management system
Experience working in Active Directory
Analytical thinker
Attentive to detail
SelfDriven Knowledge Seeker (ie. Comfortable figuring things out or finding documentation without having constant guidance)
Problem solver (Comfortable creating processes or solutions to solve new problems)
Data driven decisions.
Additional Information :
THE PERKS
- Immediate Benefits
- Robust Total Rewards Package
- Paid Time Off
- Volunteer Time Off
- Tuition Assistance
- Employee Discounts including tire discounts
- Competitive Bonus Programs
- Employes 401k Match
- Diverse & Inclusive Work Environment with 20 Employee Resource groups.
- Hybrid Work
- Employee Assistance Program
- Future Growth Opportunities including personal and professional
And many more benefits that come with working for a global industry leader!
All your information will be kept confidential according to EEO guidelines.
EEOStatement:
EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals without regard to unlawful consideration to race color sex sexual orientation gender identity age religion national origin disability veteran status or any other status protected by applicable law. In addition as a federal contractor Continental complies with government regulations including affirmative action responsibilities for qualified individuals with a disability and protected veterans where they apply. To be considered you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings we encourage you to reapply for other opportunities as they become available. Further Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process please reply to or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes such as following up on an application or nondisability related technical issues will not receive a call back.
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
