Command Center Operations Lead

A Cargo Signal Operations Lead is expected to be a highly regarded expert in Command Center Operations.  With a bias for action dedication to continuous improvement and a commitment to delivering exceptional customer service.

A primary duty of the Operations Lead is to foster high morale and performance from their team. Through regular checkins and constant review of their teams work a Lead aims to proactively identify issues seize training opportunities and uphold team morale.

In their role a Lead will guide the operational efforts in the Command Center during their designated shift. They are responsible for training their team to provide consistently smooth operational processes that are seamlessly aligned with other shifts.

Additionally the Operations Lead is tasked with ensuring customer needs and requirements are understood and adhered to in daytoday operations. They play a crucial role to define and refine customer requirements in alignment with Command Center capabilities; through reviewing and resolving any new or outstanding questions in collaboration with the Business Operations team.

Operational Responsibilities:

• Ensure efficient daytoday operations of the Cargo Signal Command Center.
• Support in operations where needed including critical escalation.
• Implement review and adjust processes to address customer needs appropriately and comprehensively in collaboration with the Business Operations Team.
  • Update alert response steps in Cargo Signal customer profiles.
  • Train team members on any special or irregular response steps.
• Constantly review their teams work.
  • Ensure we are providing quality work and premium service.
  • Identify root cause for errors and implement solutions in collaboration with Command Center Manager.
• Implement performance metrics to monitor areas of continuous improvement and promote operational efficiency.
• Maintain thorough awareness and understanding of Cargo Signal technology and service offerings.
• Support Sales Team with operational knowledge and advice.
• Ensure a smooth transition between shifts with an appropriate turnover.

Team Leadership Responsibilities:

• Lead a team of Logistics Security Analysts with 35 direct reports.
• Support their teams development and career growth.
  • Conduct biweekly individual check ins focused on performance and employee satisfaction.
  • Conduct regular team meetings to promote team cohesion and operational uniformity.
  • Conduct regular performance reviews supported data and feedback.
• Collaborate closely with Command Center Manager on operational and training needs.
• Collaborate with Command Center Manager to create shift plans ensuring 24/7/365 Command Center coverage.
  • Adjust personal work hours to cover operational needs. Fill gaps as needed.
• Understand and communicate the companys vision and strategy.
• Develop and organize individual ongoing training exercises and qualification standards for their team.
• Conduct incident response drills.
• Ensure their team understands how their work is tied to outcomes.
• Ensure that explanations and training coming from Monitoring Supervisor and Command Center Manager are understood by their team.

Qualifications :

Knowledge:

• Must have strong understanding of logistics functions (Air Ocean Trucking Distribution Risk Management). 
• Expert knowledge of Expeditors systems and internal operations.
• Understanding of security equipment used such as: Cargo Signal platform GPS trackers and cellular networks.
• Familiarity with emergency/ incident response protocols and processes.
• Complete understanding of maps and global addresses and communication.

Skills:

• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Strong organizational skills.
• Good computer skills (Outlook Excel Word PowerPoint Zoom).
• Fluent in English (required) Additional language skills (preferred).

 Behaviors:

• Positive and willingtohelp attitude.  Brings the best out in people.
• Lead by example; selfdriven toward quality work and to always be learning.
• Aptitude for resolute questioning to find the root cause when given incomplete information.
• Proactive research or clarification on anything they dont understand.
• Sense of urgency.
• Proactive situational awareness.
• QualityObsessed approach to timely and accurate information.
• Exude companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary

• Respect for global regulatory compliance procedures and integrity to always uphold them.
• Puts the team ahead of self.
• Cares deeply about the successes and job satisfaction for themselves and their team members.

Education and Experience:

• High School Diploma or GED (required) / Any one of: AA AS BA BS Degrees (desired)
• Midcareer experience in a security or logistics role
• Supervisory experience with hiring direct reports conducting reviews etc. (preferred)
• Experience training or teaching with proven results (required)
• Security/military/law enforcement background a plus
• Experience communicating with service provider contacts; including drivers warehouse agents and dispatchers.
• Experience communicating with security and/or law enforcement.
• Knowledge of transportation routing and balancing capability and cost vs. customer service requirements.
• EI Leadership / EI Supervisor / Change Management / IATA Certification (desired)
• Supply Chain Security Certification Dangerous Goods Certification (will be assigned if not yet acquired)

Additional Information :

Candidate may elect to work at one of the following Cargo Signal office locations:

• Federal Way WA
• Seattle WA
• Bellevue WA
• Lynnwood WA

Expected base pay:  $3035 per hour

Cargo Signal is a 24/7/365 operation. Weekend holiday and evening work may be required. 

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time 
• Health Plan: Medical Prescription Drug Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

Reporting Structure: Senior Manager Security

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime