Senior Staff Inbound Security Product Manager

The ServiceNow Security Organization (SSO)    

The ServiceNow Security Organization (SSO) delivers worldclass innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact    

The Role 

We are seeking a Senior Staff Inbound Product Manager to establish ServiceNows security product management program. The person in this role will enable developers and nontechnical users alike to build secure applications and workflows and drive internal adoption of our security products.   This role is pivotal to ensuring security is front and center for capabilities built on our platform and solutions are optimized for the greatest value outcomes for our customers.   

What you get to do in this role:  

• Establish and optimize and run intake and governance over demand and development. 

•  Work closely with developers cross organizationally and with internal customers to deliver secure product capabilities  

• Manage the endtoend product lifecycle from development to release.           

• Communicate critical messages and engage with multiple diverse functional stakeholders through the product lifecycle 

• Define and report on product metrics  

• Build relationships with internal customers stakeholders and developers  

• Identify and communicate complex problems into easily understood requirements and provide solutions 

• Define and execute the security strategy and roadmap for new products or major changes ensuring it meets the needs of our customers.  

• Work closely with security teams to ensure we are the best users of our ServiceNow products such as SecOps Integrated Risk Management Strategic Portfolio Management 

• Conduct market research and engage with internal customers to understand their needs workflows and pain points to inform product decisions. 

• Prioritize product features and requirements backlogs compromising business needs and technical readiness. Participate in technical discussions and help make design tradeoffs. 

• Assume leadership responsibilities as an accountable owner who is committed to outcomes regardless of the role or organizational boundaries 

• Build RACIs to clearly identify decisionmakers for apps products infrastructures etc. 

• Develop multimode communications that convey a clear understanding of the needs of widely varying audiences 

Qualifications :

To be successful in this role you have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry. 

• 10 years of software product management experience 

• 10 years of business process management process engineering and executing process improvements 

• 3 years of ServiceNow experience is HIGHLY desired 

• 5 years of Security or Risk/Strong Technical experience is desired   

We are looking for someone who: 

• Has a mind for seeking out problems to solve defining solutions and driving the work to deliver those solutions. 

• Is proficient in planning communication and presentation skills and the capability to listen and influence. 

• Has the ability to understand and explain complex technical concepts to both technical and nontechnical audiences. 

• Excellent interpersonal skills proven track record of building strong relationships and establishing credibility at all levels of the organization. 

• Is a smart enthusiastic creative leader who can look beyond todays problems to find tomorrows solutions. 

• Has significant defining and capturing product requirements and transforming them into a product roadmap 

• Has experience managing or developing AI solutions 

• Is deeply committed to delivering the best solution for their customers and has a track record in building customer relationships and delivering customercentric solutions 

• Is skilled at driving solution development with an eye on the bigpicture strategy  

• Is passionate about defining and reporting on critical metrics that are meaningful to various audiences 

  #SecurityJobs 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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