Technical Services Manager - Cortex (XDR and XSIAM)

Your Career

In this role you will manage a team of Technical Services  Consultants in your assigned region. You will be responsible for driving the services business providing management oversight to your team and all ongoing engagements including recruiting managing directing and inspiring a team with a diverse set of skills and backgrounds.  You will ensure the delivery of Palo Alto Networks solutions exceeding expectations and driving high levels of customer engagement. You will also work closely with sales to ensure customer satisfaction build relationships with all customers in your region and ensure customer success and reference ability.

Your Impact

• Provide strategic direction and input to the technical development of Technical Services Consultants reporting to you

• Manage the activities of the team such as hiring development promotions time off expense reports development growth training and corrective actions

• Build relationships with customers who have long term engagements to ensure that the timelines are being met feedback on how the consultants are performing escalations etc.

• Build relationships with the sales team to ensure customer requirements are met drive new business by utilizing Technical Services capabilities and offerings

• Ensure all customer engagements are successful

• Provide status to the Services leadership team on all major activities issues escalations etc.

• Participate in the development and execution of strategic direction for Technical Services

• Partner with other Technical Services Manager in the region across the different technology areas to ensure a consistent and cohesive customer delivery strategy

Qualifications :

Your Experience 

• Experience managing teams of 10 multidisciplined technical resources and/or at minimum have experience managing highly complex client projects/programs with multiple stakeholders

• Knowledge of networking technologies and managing teams in a largescale deployment/environment

• Skilled in key business systems SFDC Clarizen GSuite preferred

• Knowledge of cybersecurity technologies such as XDR & XSIAM

• The ability to solve problems creatively and develop and manage business solutions for complex problems

• Demonstrated leadership and teambuilding capabilities

• Demonstrated experience meeting revenue and/or customer satisfaction targets

• Excellent written and verbal communication skills

• Strong emotional intelligence and ability to manage challenging situations

• Certifications such as CISSP and/or others like PMP preferred

Additional Information :

The Team

Our technical services team is critical to our success and mission. As part of this team you enable customer success by providing support to clients postsale. Our dedication to our customers doesnt stop once they sign it evolves. As threats and technology evolve we stay in step to accomplish our mission. Youll be involved in implementing new products transitioning from old products to new and will fix integrations and critical issues as they are raised. But you wont wait for them to be raised youll seek them out too. We fix and identify technical problems with a pointed focus on providing the best customer support in the industry.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

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• Vaccine requirements and disclosure obligations vary by country.
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  • The job requires accessing a company worksite
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  • You choose to access a Palo Alto Networks worksite
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