drjobs Client Care Operations, Consultant - Communications

Client Care Operations, Consultant - Communications

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1 Vacancy
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Job Location drjobs

Miami, FL - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

The Communications Consultant within Visas Client Services Client Care organization will be a resultsdriven individual with a digitalfirst approach to content development through skilled writing visual design and a passion for process improvement. This role will be pivotal for internal communications collaborating with colleagues globally to tell the story of our people services innovations and clientcentric initiatives. The ideal candidate will blend strategic thinking with efficient execution to create impactful messages optimize content by channel and audience and drive our business objectives. This is an individual contributor role requiring strong business acumen independent operation and a curiosity to leverage technology and innovative tools.

Responsibilities:

  • Plan and develop digital content including writing and editing executive presentations stakeholderfacing collateral articles internalsocialmedia posts case studies videos graphics and more.
  • Leverage existing brand assets to create content that communicates ideas informs and captivates target audiences.
  • Develop and execute effective communication strategies identifying key messages to drive clarity on changes impacts and benefits for various audiences.
  • Collaborate with crossfunctional stakeholders to define and develop content and digital assets that support business strategies and key performance indicators.
  • Manage a global editorial calendar and work with subject matter experts to develop and execute content ideas.
  • Monitor progress and evaluate success using a datadriven approach continually improving processes to increase efficiency and impact.
  • Stay informed of best practices in communication change management and relevant platforms to bring innovative ideas to the organization and enhance user experience.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.


Qualifications :

Basic Qualifications:

  • 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD

Preferred Qualifications:

  • 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD.
  • Bachelors degree in Communications Public Relations Journalism Marketing or a related field.
  • 5 years of relevant work experience in communications public relations or a similar role with a proven track record of developing and executing effective communication strategies.
  • Strong writing and visual design skills with a digitalfirst approach.
  • Experience with content marketing program management and measurement.
  • Proficiency in using communication tools and platforms including social media management software content management systems and analytics tools.
  • Proficiency in Microsoft Office tools (Word Excel PowerPoint SharePoint Teams) Adobe Creative Suite (Illustrator Photoshop InDesign Premiere) or similar and Generative AI tools.
  • Handson team player with strong organizational and project management skills able to pivot quickly based on the latest developments.
  • Organized approach with attention to detail and strong process orientation.
  • Demonstrates the ability to work independently and as part of a team with a collaborative and creative mindset connect the dots innovate iterate and drive alignment.
  • Resourcefulness with a strong sense of accountability and resultsoriented drive to overcome unexpected roadblocks.
  • Experience in financial services technology customer service contact center and/or change management (e.g. PROSCI certification).
  • Stellar written and verbal communication skills including interpersonal and presentation skills.
  • Advanced PowerPoint slide design and animation skills with graphic design experience being a strong plus.
  • Ability to work effectively in a matrixed environment and manage multiple stakeholders at both junior and senior levels.


Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 79900.00 to 116000.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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