Night Auditor/Receptionist
Night Auditor/Receptionist
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Salary Not Disclosed
1 Vacancy
Job Description
This is a great opportunity for someone looking to take the next step in their career. It provides you with the chance to build upon your current skillset.
The Role
- This role is required to work overnight from 11pm to 7.30am the next day and also includes day shifts.
- Check in and Check out guests and maintain accounts ensuring that all charges are accurate and posted on a timely basis
- Open communication channels between Hotel guests and all Hotel departments
- Positively respond to all queries (both internal and external) redirect to departments as required
- Assist with car / hotel doors and guest luggage and ensure timely delivery of guest car/luggage
- Ensure the appearance of the guest services desk hotel lobby and forecourt is immaculately presented at all times
- Assist with guest reservations and ensure guest requests are actioned and documented
- Assisting late guest arrivals and early departures ensuring that room allocations and check in check out processes follow set procedures and are customer focused
- Knowledge in Opera Cloud PMS and balancing procedures. Run reports and draw up statistical information as required by finance policies and procedures
- Compile Night Audit day pack reports and documents in accordance with PCI Compliance distributing to specific departments in a timely manner as required
- Complete computer system backups and save in accordance with finance policies and procedures
- Assist night services including room service OTS car parking and porter services ensuring guest arrivals and departures are as efficient as possible
Qualifications :
About You
- Previous experience in a luxury/lifestyle hotel environment highly advantageous
- Excellent written and communication skills
- Full drivers licence is essential as you will be responsible for receiving and parking guest vehicles between the hours of 11:00pm and 7:00am
- Knowledge about the local area highly advantageous
- Knowledge of OPERA Cloud highly advantageous
- Flexibility to work rotating roster and work weekends and/or public holidays
- Previous experience in the hospitality industry preferably in a night shift capacity
- Prior reservations experience is advantageous as hospitality operates 24 hours a day
- Excellent communication and interpersonal abilities
- Ability to remain calm under pressure and manage emergency situations effectively
- Strong problemsolving skills and attention to detail
- Proficiency in hotel management software and front office systems
Additional Information :
SO/ BENEFITS
- Staff meal while on shift
- Uniform laundered
- International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
- Family & Friends Hotel Discounts
- Opportunities for further development and worldwide career progression within Ennismore/ Accor
- Annual reward of a free nights accommodation at the hotel and additional perks!
- Annual Salary of $62000 in a Full Time permanent role 40 hours guaranteed per week.
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
