Director, Business Planning & Operations, India and South Asia

Team Summary 

A unique opportunity exists to join Visa and the INSA (India and South Asia) cluster one of Asia Pacifics and the worlds fastest growing commerce and digital payments ecosystems. Strong economic growth rapid social and demographic change proactive payments regulation and rapid acceleration of digital commerce make these markets some of the most exciting in the world. 

The Strategy and Business Transformation function plays a key role in shaping Visas medium and longterm strategy in the markets solving countryspecific opportunities and challenges in partnership with executives and business leaders across Visas organization. Initiatives would include but not be limited to market strategy product strategy multiyear planning and organic / inorganic growth opportunities. The team is responsible for developing thought leadership and capturing emerging trends in the payments industry cross pollinating best from INSA to the world and vice versa. 

The team also supports crossfunctional teams in executing that strategy and ensures successful ongoing business operations. The team partners with corporate functions within Visa to develop and enhance best practices leveraging the full suite of expertise that the business requires such as Marketing Legal Finance Technology Risk People Client Services and Communications. 

What a Director BPO INSA does at Visa: 

The Director will be entrusted with a broad portfolio of responsibilities to accelerate growth drive short and longterm opportunities and mitigate challenges to build our business for the future. 

The successful candidate will work closely with the Country and Functional leadership teams within INSA as well as their broader teams across the region to understand market landscapes Visa Strategy and assist with GotoMarket (GTM) priority initiatives that can help accelerate growth in the respective markets and execute on those key strategic initiatives including but not limited to: business/market expansion organizational redesign multiyear strategic initiatives capability building and GTM plans.  

The successful candidate will also work in close collaboration with the corporate functions to develop and manage scorecards and targets performance management measures and metrics and develop reporting and executive communication formats and cadences therefore validating the efficacy of our strategy and its execution. This position will report to the Head of Strategy and Business Transformation INSA. 

Key Responsibilities:  

• Facilitate the clusters strategic plans through thoughtful analysis of market developments opportunities & threats and recommendation of key strategies to be implemented 

• Drive the overall cluster strategy execution by leading the annual prioritization process and implementing a strategy PMO framework to enhance execution discipline of defined priorities and account plans  

• Lead the strategic dissemination of objectives across regional country and account levels ensuring alignment with organizational vision 

• Maintain a strong understanding of the business and each of the local market landscapes to provide solid foundational context for critical strategic projects 

• Oversee monthly performance tracking through the development and monitoring of comprehensive scorecards to drive accountability strategic insight and continuous improvement  

• Collaborate with the Sales Excellence team to ensure optimal client coverage worldclass sales discipline/performance management and an effective sales operating model across the cluster 

• Partner with Finance and People teams on business planning including workforce/location planning budget management KPI monitoring operational and process improvements 

• Establish and maintain the appropriate governance for evaluation of investments and expense management in general assuring profitable growth and optimal resource allocation 

• Work crossfunctionally ensuring close coordination with AP and market BPOs. This includes development of market visit materials curation of updates from the cluster for Visas quarterly Earnings calls and other forums (All Staffs EC Reports Board Notes etc.) 

Why this is important to Visa 

This role is critical in ensuring the cluster is equipped with the right data tools and resources to optimize short and longterm opportunities and mitigate challenges. Playing a large part in the efforts to drive rigorous factbased recommendations for business leadership design the role is key in achieving strong cluster and business performance. 

Qualifications :

Professional Experience 

• Minimum 12 years of relevant experience with at least 3 years experience in management consulting or strategy function preferred 

• Experience in and/or significant exposure to the payments industry or retail strategy experience preferred 

Stakeholder Management and Executive Communication 

• Proven ability to independently structure lead and manage projects with multiple workstreams and stakeholders demonstrating leadership success across various functional business problems. 

• Strong personal presence with excellent communication skills capable of delivering compelling messages to senior managers and external business partners. 

• Highly adaptable and collaborative with the ability to engage across cultures languages and time zones and to travel as needed. Excellent presentation skills both oral and written. 

DataDriven Leadership and Analytical Expertise

• Superior analytical and problemsolving skills with proven intellectual and analytical rigor attention to detail and ability to structure and analyze sophisticated financial modelling. 

• Exceptional report modelling and data management skills with the ability to work with substantial amounts of data and organize in a logical and efficient manner using various reporting and analytical tools. 

• Ability to prioritize deliverables and projects to meet timelines efficiently to adapt to changes in priorities quickly. 

• Robust ability to represent data visually and construct highquality presentations that effectively convey actionable insights. 

Make an impact with a purposedriven industry leader. Join us today and experience #LifeAtVisa 

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime