Senior Associate - IT
Senior Associate - IT
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Job Description
IT Service Desk Agent
Job Description
Eurofins is seeking a selfmotivated and enthusiastic candidate for the entrylevel IT Service Desk Agent position. The primary responsibilities of this role will be a combination of phone email and interactive chat support for local and nationwide customers from our laboratories.
You will troubleshoot and resolve customer hardware software and general network connectivity issues. You will gain exposure to many tools and have the opportunity to learn highlevel skills by supporting networking active directory and security applications.
This position requires a high degree of emotional intelligence empathy technical prowess and customer focus. You must be able to break technical concepts down into nontechnical language and communicate them to people of all IT skill levels.
The roles and the responsibilities of this position are diverse on a daytoday basis and its therefore important to be openminded and able to deal with change.
Hard skills:
You should have a good command of written and spoken English and a basic understanding of ITIL concepts: Incident Major Incident Problem Record Knowledge Article Asset Management Change Request Service Portal etc.
You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloudbased Microsoft products including MS Office: O365 SCCM Azure Exchange Server. Basic knowledge of Active Directory DNS DHCP VPN and remote access Citrix thin clients VMWare or equivalent will be beneficial. You will be also dealing with network connectivity TCI/IP firewalls Vlan Ethernet etc.
Soft skills:
We are looking for someone who works well with other members of the global team can represent our team when working remotely and collaborate with labs around the world. Forwardthinking mindset looking for ways to increase productivity efficiency and identify process improvements will make you a good candidate.
This role will require time management prioritization and organization skills. If you can handle multiple projects clients and tasks at the same time and enjoy working in a dynamic environment.
Qualifications :
If you have 6 months of Help Desk/Service Desk support or one year of call center experience we want to hear from you.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
