IT Technical Support Engineer
IT Technical Support Engineer
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Job Description
- Communications to end users both internal and external on incident and service requests acting as the single point of contact
- Closing and documenting resolutions or workarounds in tickets
- Incident response providing first line investigation response problem analysis workaround resolution or progression categorizing prioritizing and escalating IT incidents to appropriate resolver groups within SLA
- Maintenance of laptops and servers user/computer administration
- Equipment provisioning onboarding/offboarding process
- Ticket triage ticket point of ownership and active progression through all Tier 2 and 3 queues
- Supporting all applications used companywide
- Network administration and troubleshooting
- Training of Ergomed Group personnel on IT procedures as appropriate
Qualifications :
- Relevant work experience in an IT support position
- Special skills: Windows 10 Windows Server 2012 and newer Microsoft Exchange 2016 and newer Microsoft Sharepoint 2010 and newer Office 365 Networking skills routing/switching/firewall Antispam and Antivirus administration in enterprise environment Backup Monitoring and Alerting tools
Additional Information :
We prioritize diversity equity and inclusion by creating an equal opportunities workplace and a humancentric environment where people of all cultural backgrounds genders and ages can contribute and grow.
To succeed we must work together with a human first approach. Why because our people are our greatest strength leading to our continued success on improving the lives of those around us.
We offer:
Training and career development opportunities internally
Strong emphasis on personal and professional growth
Friendly supportive working environment
Opportunity to work with colleagues based all over the world with English as the company language
Our core values are key to how we operate and if you feel they resonate with you then PrimeVigilance could be a great company to join!
Quality
Integrity & Trust
Drive & Passion
Agility & Responsiveness
Belonging
Collaborative Partnerships
We look forward to welcoming your application.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
