IT Enterprise Operations Lead - eCommerce
IT Enterprise Operations Lead - eCommerce
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Job Description
We are seeking an experienced IT Operations Leader with a strong focus on eCommerce to oversee and evolve our IT operations function. This role is instrumental in aligning operations with key business goals and delivering reliable highperforming digital experiences to our customers.
As a key leader you will build and manage a business operations function develop metricsdriven processes and lead a team committed to operational excellence across our enterprise platforms.
Key Responsibilities
eCommerce IT Operations Management
- Lead operational oversight of our eCommerce systems ensuring performance availability and reliability.
- Establish best practices for monitoring and maintaining system health.
- Implement frameworks for insight generation and operational transparency.
Business Operations Function Development
- Develop a business operations capability focused on metrics insights and efficiency.
- Create and maintain dashboards to measure operational impact and performance.
- Align operations with companywide strategic priorities.
Incident and Problem Management
- Manage the resolution of major incidents while minimising business disruption.
- Drive root cause analysis and implement preventative measures.
- Foster a culture of continuous improvement through structured postincident reviews.
Change and Release Management
- Ensure safe and seamless deployment of changes to eCommerce platforms.
- Partner with product and development teams to support fast stable delivery cycles.
- Strengthen change management policies and foster a culture of innovation.
Operational Metrics and Insights
- Define and track meaningful operational and customer experience metrics.
- Use data to propose and lead improvements to digital performance.
- Deliver insights that guide strategic and technical decisions.
Leadership and Team Development
- Build and mentor a highperforming operations team.
- Promote a culture of accountability innovation and service excellence.
Collaboration and Stakeholder Engagement
- Act as a key liaison between technical and nontechnical stakeholders.
- Communicate operational status and performance clearly to leadership and partners.
Qualifications :
Technical and Operational Experience
- Extensive background in managing IT operations within eCommerce or similar environments.
- Strong understanding of monitoring incident response and operational best practices.
- Familiar with agile and iterative delivery processes.
Leadership and Strategy
- Proven ability to lead operational teams in dynamic fastpaced settings.
- Strong problemsolving skills and ability to make datainformed decisions.
- Experience aligning IT operations with broader business goals.
Soft Skills
- Exceptional communication and collaboration abilities.
- Stakeholder management experience across technical and business teams.
- Customercentric mindset with a focus on delivering highquality digital experiences.
Preferred
- Experience with enterpriselevel eCommerce platforms.
- Familiarity with industrystandard IT operations frameworks and methodologies.
- Background in global or highavailability environments.
Additional Information :
Whats in it for you
- Competitive salary pension and private medical scheme
- Annual bonus tied to performance
- Flexible benefits allowance
- Generous annual leave including your birthday off
- Employee discounts
- Personal and professional development programs
- Opportunities to attend and represent the company at industry events
- Involvement in DE&I and culturebuilding initiatives
- The chance to make a real impact from day one
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
