Guest Relations Manager
Guest Relations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
As Guest Relations Manager you will anticipate guests needs address any concerns and create a personalised experience in line with Mondrian Gold Coasts luxury standards. You will act as a key point of contact for VIP guests handling special requests and coordinating with various departments to ensure seamless service. This role requires a deep understanding of hospitality attention to detail and a passion for exceeding guest expectation.
Main Duties/Responsibilities:
- Ensure that all guests receive a warm welcome and exceptional service from the moment they arrive until they depart. This includes personally greeting VIPs and Loyalty Members repeat guests and handling special requests.
- Anticipate guests needs and preferences and tailoring services to create a personalised and memorable experience. This may involve arranging special amenities booking activities or managing dining reservations.
- Collaborate with other hotel departments such as front office housekeeping food and beverage and concierge to ensure that guest requests and expectations are met consistently and provide daily updates on VIP and Loyalty Members movements.
- Maintain detailed records of guest interactions preferences complaints and resolutions. Reporting to senior management with insights and recommendations for service improvements.
- Modify the roster to ensure optimal coverage that meets guest needs.
Qualifications :
- Proven experience in a luxury or lifestyle hotel environment with a focus on Guest Services.
- Strong interpersonal and communication skills with a commitment to delivering excellent guest service.
- Ability to multitask and work under pressure in a fastpaced environment.
- Experience in using Opera PMS
- Ability to work a variety of shifts including evenings weekends and public holidays.
- Must have valid Australian Working Rights.
Additional Information :
Mondrian Gold Coast is an equal opportunity employer. We endeavor to select place train and promote the best qualified individuals based upon jobrelated factors such as ability work quality suitability experience and potential.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
