Guest Supervisor
Guest Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Opportunity: Guest Service Supervisor
Supervise front desk staff ensuring brand/hotel guest and sustainability standards are met.
Potential Career Path
Front Desk Manager Assistant General Manager or Sales Manager General Manager or Director of Sales
Essential Job Functions
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Supervise front office associates to ensure adherence to quality standards deadlines and proper procedures correcting errors or problems.
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Review trip advisor reports and respond to guest issues and concerns.
- Adhere to corporate or departmental policies procedures and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Develop work schedules according to budgets and workloads.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
- Cross-train in all areas at the front office to assist guests.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- 2 years previous front desk experience required.
- Previous supervisory responsibility preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods walking pushing lifting up to 25-50 pounds bending and reaching; climb or balance; stoop kneel or crouch.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.
Required Experience:
Manager
Employment Type
Full-Time
